Steak 'n Shake

The only reason I'm given my CARRY-OUT visit a 2-star rating instead of a 1-star rating is because the holiday chocolate chip peppermint shake was pretty good BUT I had to wait about 11 minutes after the order went in before I received my shake. During that time of waiting my food portion of my order came out within a reasonable amount of time. Approximately four or five minutes. However I had to wait an additional 7 minutes or so for my milkshake to come and during that time my chicken fingers and seasoned french fries had already cool down enough to make them feel as though you are chewing on an old Huffy bike inner tube. Thank God I had the milkshake to wash that stuff down. I think my dog liked it because she was able to chew on that for much longer than normal. The point is they shouldn't have brought out the food to me in a bag and make me wait an additional seven minutes or so for my milkshake to come out. So I definitely would not recommend the chicken tenders because that's a loosely use the word. Chicken fingers is a Loosely use the word as well since they are more round and shaped like a puppy paw. But the milkshake was good so that's why I'm given two Stars. The staff was friendly although there were some standing around with nothing to do and as a customer I'm wondering who's making my milkshake?

The atmosphere was wonderful the customer service was great. I'm not sure if it was just a bad day for the waitress and the cooks but they messed up my order and rushed my reorder, which the food was not prepared as well as it was the first time. They were still kind and handled themselves in a very professional manner as well as apologized but it just dropped my review on that particular Steak n Shake. I'm sure that on another day or another time I would have had a better experience. All in all this is why I gave it an average rating.

I ordered the garlic butter burger, having enjoyed one recently in Atlanta. This burger was not the same. The butter was in one tiny spot on top with the smallest amount of garlic sprinkled on the little spot. I asked for more. The server took my burger away and brought the same one back with no more butter and just a bit more salt sprinkled on it. My chili had soggy onions that had been frozen and had the consistency of mush. I asked for hot pepper oil and the server didn't know what that is. My son ate his food and got an egg nog and peppermint shake and he got sick to his stomach from the shake. I am beyond disappointed. Sadly, I do not recommend.