Wendy's

Fast food is not my preference, but when I do make that choice, it’s usually Wendy’s. Today I went inside at this specific Wendy’s for the first time, although I had gone to the drive-through on several occasions. Interestingly, they did get one thing wrong on my order, while at the drive-through there had never been a mistake. Anyway, the place is clean, the food is what you would expect it to be and I was pleasantly surprised with how clean the bathroom was.

Good golly Miss Molly I’m not even sure where to start with how bad this Wendy’s is. I guess we’ll start with the restroom which I use first which was rather dirty and in bad need of an update. Unfortunately the rest of my experience was only getting worse. They were only a couple of people ahead of us in line but it still took us a good 10 minutes to get to the front of the line. My wife and I had a very basic order, two single burger combos. The cashier got my change wrong and it took two more exchanges of money back-and-forth to get it right. It took another 15 minutes of waiting before we had our food. Now with all that time you would think the food would at least be fresh, unfortunately that wasn’t the case. Our fries, my favorite part of a fast food meal, were barely warm. Whoever owns this particular Wendy’s franchise clearly just doesn’t care and is mailing it in. Of course I don’t expect gourmet food or top level customer service at a fast food joint but the least the owner could do is make sure that his employees are somewhat trained and engaged while they are at work. Will never visit this establishment again.

The past few times I have went to this location to fulfill my late night frosty craving, the machines have been “shut down” Now I would understand if it was only a few minutes before closing, but it has been over an hour each time. Today I went around 11:15pm and they were “shut down” when their location doesn’t close until 1:00am. I find this extremely unacceptable because where else am I going to find frosty like ice cream this late at night. At this point I have a better chance at going to a McDonalds and hoping their ice cream machines work.

When I moved up here first the service was a little slow but it was good. Now a days the service here has been declining in the past few months. There getting things wrong and not listening to instructions. I still go here because it close to my house. Hope things improve in the coming months. The company needs to give this location a face lift, the POS system is out dated because it always giving programs. Renovation is in order.