Starbucks
1019 Trapelo Rd, 02452-5002 - Waltham
Cafe
Verified Dish
Add Missing Dish
📷 Photos (9)
+1
more photos
more photos
Photo 1 / 9
100%
Google Reviews (8)
Good place to grab a quick coffee or snack. Small café with few open seats. Drive-thru is not available at this location either.
Google
The girl who made my drink was rude and when I said thank you she ignored me. My drink was supposed to have extra caramel drizzle. She didn't put it on there so I asked her to give me a cup with the caramel in it so I could just dump my shaken espresso into the new cup. She rolled her eyes and then ignored me when I said thank you. When I asked to speak with the supervisor there was no apology or any type of compassion all he said was "thank you for voicing your opinion" You never know who people are so if you're going to work in the service industry and you can't be nice to people even if you're having a bad day you should find a different job
Read more
Google
I was at this location 1/31/22 at 11am. I stupidly dropped my breakfast sandwich by my car. I went back in to order a new one, however the kind gentleman working immediately made me a new one and didn't make me feel bad about it. This was above and beyond good customer service! THANK YOU
Google
They were quick, and the coffee was good!
Google
Why have they been opening late? The website says 5am but I have tried to get my coffee in the morning, and they aren’t opened.
Google
This Starbucks is so dysfunctional! Here are some of the chronic issues:
- They're often out of Cold Brew before 10am
- They say things are not available on the app but if you show up in person it is available *this leads to crowding in stores and long lines
- No matter how busy it is only one register is open
- On multiple occasions they've turned off app ordering because they're short staffed
Making people show up in person to stand in line and crowd the store is so counter-productive
Read more
Google
The cappuccino was a real disappointment. There was only foam and no milk. The cup was also incredibly light because there was so little in it.
Google
Nice service
Little slow , but friendly
Update
Google
📊 Compare with Other Restaurants
| Restaurant | Score | Tripadvisor | Reviews | |
|---|---|---|---|---|
| MuLan Taiwanese Restaurant | 79% | 4.3/5 | 4.0/5 | 1,076 |
| 3 Fortunes Restaurant | 86% | 3.7/5 | 4.5/5 | 398 |
| Hakata Ramen & Sushi | 86% | 4.5/5 | 4.0/5 | 1,146 |
| In A Pickle | 89% | 4.4/5 | 4.5/5 | 1,171 |
| Starbucks | 75% | 3.9/5 | 3.5/5 | 784 |
| Chipotle Mexican Grill | 75% | 3.3/5 | 4.0/5 | 3,368 |