El Pollo Loco

On my way home from work Went through drive through and litterley was waiting to get to the ordering panel 15 minutes then another 15 minutes to get to the window to pay for my order. When I ordered the family feast for $23. 95 she asked how many pieces dang don’t they know how many pieces are on the family feast meal for 23 . 95 they have plastered on their menu board . Worst experience ever. Don’t know how the food is , I hope that doesn’t fall short as well. They must need help big time . Not cool never again

We ordered online and wasn't able to pick-up. We went to the right location, but they insisted we were wrong. Then the found it because apparently, they "heard the name wrong". Later, we realized that they didn't give us everything we paid for and when we tried calling them, no one picked up. We tried calling for hours to no avail. We tried contacting corporate and are waiting on a response.

I was starved for some Polo Loco...so I drove a few miles more to my favorite. It was so worth it! 5☆'s across the board...Taste...Value ($20 for 12 pieces, 3 large sides...salsa and tortillas) ...and Service, I couldn't bring up my coupon but they honored it anyway! In extremly trying times as these...I really needed some satisfaction...and I got it! Great leftovers for lunch today too... This is my #1 Polo Loco location! On my top 10 Fast Food Restaurants List 2020 .

Always good chicken was what I used to say , about this location . I have had problems here in the past and things were looking up . Were looking up . Tonight I went for dinner about 7:00 PM. In the past I e had discussions with mgt. about difference between fresh food and food prepared earlier in the day . And putting a little effort into preparing a order and quality control before sending it out . I ordered a 3 piece combo ( (breasts only) yes I know they charge extra but I want chicken not bones), with steamed veggies, mac and cheese with flower tortillas. Also 1 order of the new chicken nachos. To go . Home is literally 2 minutes away. What I got was 3 small hard rubbery breasts with overcooked microwaved veggies, the tortillas were wet and sticky like they came out of the bottom of the warming bin and had water spilled in the bin to keep them soft . The nachos were a mess of smaller broken chips like the bottom of the bag . I eat at the village at least twice a week . In & Out , Panda , Pieology , Rubios, Chick fila, Cappriotti's , You guys and once in a while McDonald's . I like chicken and its healthier for me than the other places . But I can't keep eating poorly made food or I half to go elsewhere.