Red Lobster

We came here for someone’s birthday. The wait was long as expected. The food wasn’t bad, also not the best. Our server Ali, had only a few tables but was not attentive whatsoever. Anytime we needed something she would roll her eyes or take deep sighs at us. She gave us the wrong food, didn’t refill our bread after we asked several times, was blatantly rude to my 7 year old for no reason, our table was covered in plates there was no room put anything anywhere, the high chairs were FILTHY. We had to clean them ourselves which is fine but the fact that they don’t clean their stuff is a bit odd… ihop even cleans their tables and chairs but red lobster doesn’t? We had a fairly large bill and someone wanted to use gift cards, but Ali sighed at us again and told us that if we wanted to use gift cards she would have to go get the manager then she just walked off. So she never got the manager to use the gift cards. We had to walk up to her and let her know the little self paid machine wasn’t working. So it literally took us 20 minutes for her to finally just use our credit card on her own kiosk. She made it seem like everything was a bothersome. We weren’t rowdy nor we did ask for much.. I’ve worked in service and hospitality for almost 10 years and I understand how stressful the job is but she had no reason to take her frustrations out on us. Honestly we all expected a little better from a red lobster especially when it’s a birthday and we paid quite a bit of money.

We've eaten here for decades (even at its former Bosque Blvd. location). The food and service are consistently good. We've celebrated many special occasions here with our family. This visit we had the lobster and steak meal (Caesar salad, baked potato sides) with bacon wrapped scallops - my favorite appetizer. Pina coladas are especially good here! Of course, everyone loves the piping hot, cheesy, garlic biscuits!!