Sonic Drive-in

It's very mixed here. Our orders come out to us wrong quite a bit here, but it's still good as far as sonic goes. At night time their sweet tea always seems to be what's left of the sweet tea mixed with their unsweetened to stretch it or something. Half the time you get a super happy employee, and other times you get one that doesn't even talk to you or respond when you say thank you, just a head nod. Really just depends on when you go what your experience will be.

I gave this rating because of the service I received. I used my Sonic app to place a order. I was waiting on my order that never came. I asked a server about my order, he checked and said it was never checked in. I told him I had checked in gave him the time and stall number. Of course they didn't show where I checked in. The manager refused to replace the order with a fresh hot order. I knew that app orders would not be replaced after a certain time, and no refund.But not to acknowledge it could have been a mistake on their part, they didn't seem concerned. I was very disappointed in their service. I did report this to the Sonic customer service. I told them they could keep the refund, because it was the service I received, because I was a regular customer there. Customer service was very kind and refunded me. We all make mistakes in life and most certainly computers as well as humans. I will be going back to Sonic again, but not that one.