Pizza Hut

We ordered a Big Dinner Box online and requested one pizza have pepperoni, bacon pieces, and garlic buttery blend with another pizza to have just beef. The sides were pasta and bread sticks. Upon delivery we did not receive a big dinner box. We received two medium pizzas, one with pepperoni and bacon pieces while the other had beef and garlic buttery blend. In a separate box we received the two sides. Not only did we get something different than what we ordered, they got the toppings on the wrong pizzas... Contact was made with an employee who claimed his name was Adam, to which they replied "They were out of the big box pizzas." The employee was also rude when asking why we were complaining about receiving something different. They sarcastically said “What do you expect me to do? Make you two new pizzas?” We told Adam that we’re not upset with the change in the order, we’re more upset that they couldn’t get the toppings correct on the pizzas to an order that was already being changed without our knowledge. In the future when a change to an order has to be made, it might be a good idea to contact the customer to ensure that the change is okay. I paid for a Big Dinner Box and did not receive one. Not to name your competition, but when another large Pizza chain made a simple mistake of forgetting to give Marinara sauce with a side of bread sticks, they not only redelivered the sauce they baked me whole new breadsticks to make up for their mistake. I’m not expecting this level of customer service. However, having better contact with your customers before sending out the wrong order, as well as after being told an error was made with an order would better smooth over when inevitable mistakes are made. This is only the second time ordering from this restaurant and yet it is the second time I have had an issue with a meal. On a lighter note, at least the delivery guy was prompt and polite. Maybe he should have made the pizzas instead. Reason I give a 3 star review is because the pizza wasn't bad, just horrible customer service.

It was really good until they ripped us off on our last order. We ordered a big Dipper box and instead they gave us two family box pizzas, which have pizza sauce (big dipper has none) and less pepperoni than the dipper. Maybe they ran out of dippers, but they could have just called. Also, Wing Street's "bone-out wings" are not wings, just puny chicken nuggets.

Janice has worked at Pizza Hut 20 years. On Fridays she is Ed she's also Tom 1 day a week. We walk in and she knows what we want to drink. She's an awesome server. Most of the staff are pretty cool the General Manager is an awesome lady also. We called 1 night to order Pizza and the guy said Bob Evans and hung up. So I called back and he said they were closed. So my boyfriend called and he finally got through. So 45 minutes later I go to pick up our pizzas and I walk in and the guy had many rude comments to make about me. He had my son in tears. So the next time we went in we let the GM know what happened and she took care of our meals for us. I wasn't telling her to get free food we just wanted her to know what her staff was up to.

The service here at the lunch buffet is wonderful! The waitress is phenomenal, and will remember you even if you only stop in once every few weeks. She's truly the best thing about the store. The pizzas, however, aren't anything special. Check to see if they're making the meatball/spinach/pepper pizza with balsamic, as this is the best one that gets put on the counter.

First of all, the pizzas are very good. Timeliness of delivery is terrible!! The website said that my pizzas would be ready in 15 minutes; actual time 45 minutes. I let the manager know that I don't mind waiting for my pizza but not in the store. I can wait at home. I explained the situation but she acted like there is nothing she can do because the site is ran by the corporate office. Pizza Hut please see who is at fault. I know your system is capable and think this store is not doing their job. This is not the first this has happened either.

Ordered two pizzas today and was EXTREMELY disappointed. Tasted very bland and realized there was NO red sauce added and barely any cheese whatsoever. Ended up throwing them BOTH in the dumpster. Wasted $18 basically. Had 3 other bad experiences in the last 4 months with lackluster, stale tasting crusts and no dipping sauces included. Is the sauce supposed to be included for free? This location doesn't seem to remember to add sauce and the little amount of cheese was practically non-existent also. I remember when Pizza Hut tasted delicious and can't believe how far downhill they have become. Don't waste your money!