Taco Bell

This has to be the worst fast food experience I've ever had. I wish I could give you zero stars but my $30+ dollars had to pay for something. Entered the drive-thru to order food for my family. They took about 7-8 minutes taking the persons order in front of me, they moved on up to the window. My turn, no greeting, no nothing, what can I get for you? Ordered 2 steak chalupas, 2 cheesy Gordita crunch, 2 crunch tacos and a steak quesadilla. What sauce would you like? Hot & Fire please! Total is $30.XX, please drive up to the window. Not greeted at the window, made to wait 5 minutes or so before anyone came over, just took the card out of my hand, didn't even tell me my balance. No enthusiasm, tells me that this employer is shyte and their staff don't enjoy working for them or they'd have more pride in every facet of the work they do. Fine, I don't expect much so I was just like, cool. Comes back, hands me 2 bags. One bag, just the quesadilla, the other bag the other 6 items. Lets look at how they made the food first. As you can see from the provided photos they did not make the food correctly at all with the 2 taco's having 30% of the ingredients they're meant to. One of the cheesy gordita crunch, its ingredients were unrecognizable because there's not enough of anything and it almost feels like intentionally poorly made. The other one was open in the bag with a wrapped item sitting inside of it covered in food. The quesadilla wasn't cut, the steak inside of it was rock hard and you can tell it was expired past its disposal time. Nothing was wrapped well except the quesadilla which is hard to mess up as its a sleeve style bag. However the misery continues. No sauce, no napkins and worse, the way the items were bagged, one wrapped item was sitting inside one of the other unwrapped items, you can see the mess from the photos. This is the worst food experience I've had in a really long time and the only reason I didn't go to one of the more local non brand name places is because I didn't have time and I thought this would be convenient. Your franchisee is Pacific Bells, I will never go to another one of your restaurants again, including your buffalo wild wings restaurants because your leadership has to be the poorest to be shoveling out sub-par food during a non-peak time with almost zero customers waiting. Also they didn't give me my receipt, what I now realize is done on purpose so people cannot go online and give them feedback as these stores are graded on customer satisfaction scores. The cherry on top was not something that happened to me. The cherry on top was while waiting in the drive thru, one of your people didn't latch the gate for the garbage area at some juncture and as my daughter and I were waiting, I said to her, its windy, I bet you that gate swings and crashes into the front of that really nice modified F150, a moment later, boom! Your franchise has really gone down hill and I would recommend to EVERYONE, try out Taqueria El Rinconcito or one of those other independently owned non brand name places, on par with prices, ten times the quality and service.

Extremely rude and didn’t receive anything I asked for correctly. Asked no tomatoes… got loaded with tomatoes… asked for no ice in the drink got so much ice I had a sip of soda and the rest was ice. I asked for mild sauce and didn’t even receive any sauce utterly terrible service. I feel like they went out of the way to put more tomatoes on my girls food because I’ve never seen so many tomatoes on a chulupa. The receipt has everything correct but the cashier was also extremely rude and gave me my drink with the lid half on. 0/5 stars sad even for a Taco Bell.

I give four stars. Last time I went the guy inside was so nice and we had a lovely little conversation. The food was excellent taco bell. The time before that the food was ok but the lady inside lied and said they didn't serve the food items I inquired about. I believe she simply didn't want to make them because this time I went inside and all the items were clearly on their menu and I ordered and ate them all. Rude. Someone like that should be fired because to be that's reason enough to never go there again. But I wanted to know if she was lying because their online menu said they had the items. She was and they did. Thankfully for them the guy working inside was so nice I'll be happy to go back again... If she's not working there.

Really nice to see the staff is actually allowed to eat during work and not have to wait to be off the clock. In this day and age society is more aware that you can't just get hungry at break or lunch time, and that it is a basic need for all to nourish and hydrate. Kudos for the employee-first policies.

5/12 @ 8:00pm.. Experiences like these make it so I cannot wait til Robots take over your simple job smh. Terrible customer service!! At the speaker, the window and the food. Made a special request, even paid extra.. but was completely ignored in the final product. I very much doubt any of them would appreciate the same if they were the customer instead. Used to go here often and loved the service, not sure what happened. Tho after last night, I'll never order from here again!

If I could give zero stars I would. We placed a $100 order at 9:40 for pick up at 10:15. When we arrived they said they didn't have our order (which was a large order). When we gave them our order number (and showed them all of the online communication saying they're received the order) they said they didn't use numbers just names, so I said, well do you have any really large orders, paid for, with no name and they said yes, but they hadn't made it...and then they proceeded to put our order behind every other person that came through the drive through and nearly 45 minutes after arriving at the location, at 11:30 our order was ready.