Subway

I have been enjoying the food and friendly service for 20 years at this Subway. Every year at inventory time we have a few sandwich platters and chips for the crew. it's always ready for us on time and everything is fresh. I'm glad they are keeping the service consistently great through out the years.

So first the app was not working properly. I had to go to the store which was fine since I was going to order pick up anyways. They're was no employees. I waited for about a minute. Then two employees were standing in the back. They have this privacy glass that's dark. Two employees were talking to each other directly in front of the glass. I can hear their conversation. Plus all they had to do was walk 2 steps to the left to be at the cash register. They didn't acknowledge me even when I said excuse me. So I walked out.

Not impressed with the lack of customer service. Don't know the lady's name since she didn't provide it. I ordered off of uber eats, subway forgot 2 items uber went back to grab them and said she was treated badly by subway. When I called I was treated rudely and was told that I was a liar in not so many words. I have witnesses as to what was and wasn't in my oder. I won't be back to this store. Management needs to retrain their people.

I went in to get a sandwich at this subway in particular multiple times and this same girl with blondish hair had helped me each time I went in, each time i payed for my food she told me “thank you have a nice day” then forgot my drink more then 3 times on different days and mind she wasn’t friendly. I also heard that they consistently change the dates on there foods and have witnessed a massive amount of ants all around the drinking fountain and on the floor. I would not recommend this location but if you drive an extra 3-5 minutes toward the mall there’s a subway on 65th st where there’s amazing customer service and a bug free environment. Watch the people you communicate with, as nothing in this world is never what it seems 🚶🏽‍♂️

This location is in the same mall as my work. We have gone in here only for convenience but will never go again. This day in particular they had a special on the sandwich melt buy a 6” get a footlong for $1.00 more. I ordered my sandwich and the blonde didn’t ask me if I wanted a footlong or not but made it a footlong which I was ok with thinking twice the sandwich for the $1.00 more. So as I watch her make it she barely fills the scoop with meat says I can only choose 2 vegetables lays each half in a bag to toast picks it up right then lays it down to toast well it was a jumbled mess when I opened it to eat. I was charged for a full footlong not the deal because she ( her job) didn’t ask if 6” or footlong I said you didn’t ask me and she said well you should have told me. Apparently you have to order the 6” then ask for the special in order to get it cheaper. I questioned them and they couldn’t understand what I was saying so I said never mind I won’t be back and their response was to laugh. You get more Fred than food and the service sucks!!!! I manage a retail store so I know how customer service should be. I wouldn’t give any stars but that’s not a option.

Who ever was on counter on 3/18/21 about 7:30 pm. This guy argued with me about toasting my sandwich, I told him 5 times no. to cook the bacon I had. He put spinach on my sandwich, I didn't request. He took it off and put it back in the bin. That's cross contamination. My wife sandwich had her cheese and vinegar on one side. I hope a manager sees this.

I work nearby and go sometimes often, sometimes not often. Won't go back now, the owner has helped me several times now (where are all the other employees?) and she shorted me the amount of rotisserie chicken I was supposed to get on my sandwich.... I ask for extra of only two of the 6 veggies I put on my sandwich and she either won't or she puts even less than the normal amount that any other subway's I've been to put on... my sandwich was super flat and it usually isn't. Bummer because I really like to go there during the summer when working and now I can't.

I have been going to this Subway for over 10 years. The staff are generally pleasant with a few exceptional people who come and go. I find that most people give service based on how the customer is acting. Nice=nice, other= other. I always have nice conversations with all the workers and get great service. The main people even recognize me and remember my regular order. Great place for inexpensive lunch.