Subway

I made an online order and it went through for the wrong date. When I went in to pick up my food, they told me I would have to make a new order and pay for that and then request a refund. I did exactly what they asked. This means I paid for my order twice (once online and once in store). I have contacted subway through their customer service form and was told to contact the store. I contacted the store and spoke with an employee who I will protect by not posting their name. They said they would put through the refund to the manager which they did, but the manager/owner still hasn't taken care of it. I called a second time and the manager/owner still hasn't completed the refund yet. I asked to speak to the manager/owner and was told that is not allowed and the manager/owner will never speak to customers. Why would Subway refuse to refund my order when I did exactly what they asked me to do? What kind of store manager/owner refuses to speak with their customers or take care of customer service issues?

Subway has gone to rotisserie chicken. I ordered a chicken bacon ranch today - my overall favorite - and as they started making it I commented on the type of chicken they were using. I was told that they have changed to rotisserie style. I went with it since sometimes change is good - and it was the most disgusting sandwich I have ever attempted to eat (I managed to eat about a quarter of it before I tossed it in the trash). The flavor was awful, the texture gross and the chunks of chicken looked like roadkill. I am not going back to Subway. Sure, there are other sandwiches to order but how long until they totally screw those up also?

Submitted an online order- Ordered 2 chocolate chip cookies, requested sandwich to be toasted, payed extra for avocado to be added and bought a fountain drink. It’s like the staff fulfills orders with their eyes closed. The dasher notified me that they “are out of cookies” and the employee didn’t bother to call and let me know if I wanted any other kind. When my order was delivered, the avocado from my sandwich was missing. The sandwich was not toasted, and a straw for my fountain drink was not provided. Had to take the lid off and drink it that way. The delivery was late as well. But not the dashers fault- they had texted me to tell me that when they came to pick up my order there was no one at the front. Finally after 10 mins an employee came out from the back. Completely ridiculous service. If you can’t take online orders seriously, don’t offer the service.