Subway

This is the 3rd time I ordered on the app from this store and this is the 3rd time they screw it up. The last time my chips were missing. When I called to advise they said there was nothing they could do. Tonight’s order the sandwich was soggy, no cheese, no extra veggies as requested so I called to advise the young girl who answered because hostile and would not allow me to speak with the manager. She was extremely argumentative saying I placed the order on DoorDash and I would have to contact them for a refund. I kept telling her I did not order the sandwich on DoorDash and it was through the Subway app. I kept telling her this is multiple times that my simple order is messed up and I’m stuck paying for something I didn’t order, and I want to speak with a manager. She insisted for me to deal with DoorDash, kept telling me I was wrong, and would not allow me to speak with the manager. This is completely ridiculous. I need to speak with the store manager or owner to let them know that their staff is not completely online orders as instructed, the manager/owner should know that the employee was rude, unprofessional, and should be trained on how to handle these types of situations.

I had made a mobile pickup order on Feb. 25, 2022 the total was $18.84. In my order I had asked for the sandwiches to be toasted. The lady working later called at 11:46 am to let me know their toaster was broken. She wanted to know If I wanted the sandwiches as is or if I wanted a refund. I told her that she could just refund it to me as I didn’t want a cold sandwich. However, this has not been fixed, and I would appreciate getting my full refund as I did not receive anything in exchange.

Blonde female worker was outside smoking for 15 minutes. I saw her when I walked in to get my food and stood there like a bunch of others who were clearly unhappy. She didn't even bother to wash her hands - which is one of the many things the Washington Health Board is going to hear about. Not only was it 15 minutes late, but it was also adequate incorrectly. Who the heck sticks the sandwich in the toaster AFTER the veggies? Now there's wilted nasty lettuce. Want to know the real kicker? She wiper her gloved hands on her pants during the sandwich making process and contaminated everything. Only dine here if you want to get covid and wilted lettuce. Edit: she shorted me 2 of the 6 cookies I ordered for our family picnic. Hope she gets fired. Can't even make a sandwich or count cookies right.

Submitted an online order about an hour ahead of lunchtime. Get the notification from my bank that they charged my card and the confirmation email from Subway that they received my order. Arrive at the designated pickup time, they do not have my order ready and they say it doesn't show up in the system. I show the staff the confirmation email with an order number and showing their address. There is nothing they can do, they can't even refund my order because they can't find me in their system. Will never order online from here again.

Bethany was wonderful! She was attentive to the customers coming in and customers in front of her, while she made sandwiches to order. She was respectful, attentive and engaged in her customer service skills. Unfortunately I have not received this kind of positive service at this location until today with Bethany . I come in on my lunch break to get a healthy sandwich and it is usually a negative experience. GREAT JOB BETHANY! Keep up the good work.