Subway

Teresa was amazing! I made it in before 8 AM and had the place to myself. Teresa was very friendly and went above and beyond to make sure my sandwiches were crafted nicely. She even cut and extra wrapped my footlong separately since I’d mentioned to her that I would be eating it a few hours later on a long hike. It was a small gesture but very thoughtful. Subway (at least this location) has gotten rid of several staples that I enjoy like the Cesar sauce and oil with seasoning but my sandwich still looks great and I’ll be sure to enjoy it after my 7 mile hike! This location does not accept subway app.

This is aimed at Subway in general. Not this particular location. I will not spend another dollar at your franchise since customer service seems to be lacking at every site. Your employees are overworked and almost all locations are understaffed which leads to bad attitudes from tired and stressed employees. Also, it wouldn't hurt to allow a customer to view the menu on the app or website without having to stand in line to decide. Most Subway's that are located in a truck stop will not allow you to order via the app and so, the menu can't be viewed. Subway is too worried about the bottom line and have seem to forgotten a basic principle of business...serve a good product for a reasonable price and have enough employees to handle the business and treat them well and the bottom line will take care of itself. Subway fails on all accounts.

I was one of two people in the restaurant and I walked in and was looking at the menu before I walked to the other end to look there as well and place my order, when I was rudely interrupted by the employee behind the counter telling me the line started “on the other end and that’s where i needed to be”…. In which I replied that I was looking at the menu and since there was an obvious problem with that, I would remove myself all together. I had several people to feed and didn’t know what I wanted for myself. I wasn’t in anyones way, no where near the counter and standing behind the one and only other customer in the store. The only thing I have found driving from Memphis to Laredo and from Laredo to Van Horn so far that is bigger in Texas is the bad attitudes of people obviously because they have to work. It obviously didn’t hurt her feelings that she didn’t have to make my 6 foot long subs but it should hurt subways cause that’s $70+ they didn’t make. Get workers who enjoy their jobs and don’t take it out on the rest of us !

If I could give this place zero stars I would. It took us 30min to get our subways, when there were only two or three people in front because of how slow and incompetent the staff was. There were three employees, but only one was really working. One of the employees would linger by the cashier, even when there was no one at the cashier instead of putting on gloves and helping out with the orders. I honestly think she was high because her eyes were red and she wasn’t paying attention and would mess up people’s orders. Once my sandwich was done, they gave it to the people in front of us and my husband had to chase after them to let them know they had ours. When I commented how the customer experience needed to improve, one of the employees told me to put on gloves and help in the kitchen, the exact opposite of my point. The people here are rude and clearly don’t know how to operate a fast food place.