Burger King

Employees were nice. The place had an odor that I didn't like. Got the round up burger.. it was okay. The place was dirty though which was a turn off. The soad machine was not working and they did not have any shakes. They had one slushie flavor out of the three they sell. Needless to say this was not a pleasant trip.

My husband went through the drive thru and the girl forgot to give him his $7.00 in change, he realized it after he grabbed his food. When he went back the girl was so rude accusing him of lying and she was being disrespectful. She claimed she was the manager, and she didn't want to give her name. He showed her his wallet which had 20's with no change. All she had to say was let me get your number and if my register shows I am over I will call you. No, she had to be rude and accused him of trying to rip her off. She is always rude . She is a heavy set Latina, wears her hair in a bun. She always gives bad service and this place is an embarrassment to the owner. Owner, you need friendlier people there if you want this place to last!

Tonight I experienced probably the worst customer service I have had before. We went through the driveway and placed an order. We specifically asked and were assured we would get a receipt when placing the order. Once we had received our food, we found that there was no receipt in the bag and decided to go back through the drive thru and asked for it. While waiting in the drive thru line we decided we wanted to order more food, so I placed a 2nd order in the BK app and paid for it. Once arriving to the window, we let them know we placed a new mobile order, gave the order # and asked for the receipt on the previous order. Someone who appeared to be the manager was helping the girl at the window look for the receipt. She told us "it was our responsibility to ask for a receipt and if we didn't get one, it was 'our fault'" after several minutes of looking through the receipts, she said if she can't find it, there's nothing she can do and she couldn't help us. After waiting and inquiring if a new receipt could be printed. She shut us down and told us to leave! Or she would call security! We said fine, asked for her name and asked for her to at least give us our 2nd order that we already PAID for on the app. She refused to serve us, closed and locked the window. No one helped us, approached the window or even looked at us for several minutes. Eventually all the lights were turned off in the drive thru lane and all the lights inside were shut off as if they were closing. It was 8:30pm and they were scheduled to close at 10pm. Never have we been treated with such rudeness and disrespect by a customer service rep or worse, manager. No apology or anything and the blame was put entirely on us. We were patient and not argumentative and only expected to get our receipt for a previous order and receive our food for an order we placed and paid for. We got neither. I have already filed a complaint with corporate and hopefully can at least get my money back for the food I paid for that they refused to serve. I didn't know "having it your way" meant being robbed by paying for food that is never given while being threatened and kicked off the property! P.S. after reading other reviews, it seems like it's the same rude person who is causing all these negative reviews. A short, heavy set latina who refuses to give her name and appears to be the manager. Having someone so unprofessional as this working for your establishment is an embarrassment and how she is still working there is beyond me