Einstein Bros. Bagels

Store was dirty and staff not friendly at all. Ordered 2 lunch sandwiches which menu indicated came with chips. Then was told there were no chips but it was the same price. Asked for a drink in exchange for the 2 chips that I paid for and didn’t receive and “manager” was rude. Advertising clearly said it came with chips but manager said it was the same price with or without chips. Manager who took order seem inpatient with my daughter while she was trying to order. Very disappointing experience

Not worth the hype at all. This was my first and last time trying this chain. The sandwiches are low quality and pricey. I waited 18 minutes in the drive thru to pick up my mobile order, just to be told I had to go inside for that. Then discovered that my order was missing an item that was out of stock, but nobody was going to be bothered to inform me of that so I could at least get a refund, because you will not be refunded in the app.

Came in on Mothers Day 5/8/2022 12:20 pm not busy at all no one at the register or window to take our order. Tried three times to get the person who puts your order togethers attention he’s was too busy to acknowledge me because he was talking to a woman on his phone via his earbud finally I had to raise my voice a bit to get his attention and all he could say was the order counter is over there and I said yes but there’s no one there he said she was busy and I said doing what !??? Finally she showed up to take our order. We drive an hour away to come is it to much to receive proper service. I’d understand if it’s busy that service may be slower ( no one should be on their phone while working on personal business) but NOT because someone feels their personal phone call us more important that’s unacceptable. Now just heard my husband having to ask that same person that he’d appreciate it he would fix his bagel and know all the guy had to do was put the bagel through and toast it, SERIOUSLY!!!! Worst service ever. Finally got our bagels but note the guy was still on his phone as he handed the 4 mind you toasted bagels… and he didn’t even have to put schear on them as we bought a container ourselves. HE wouldn’t do our bagels the lady finally had to come over and do it for us. EPIC FAIL

Only reason why it gets 2 stars is because atleast the food was decent. Other than that, staff did not pay attention to what we wanted at all and for the price, they were “out of most stuff”; so we could only pick from about 4 items. It’s just not worth it. Portions were extremely small and their chai latte was terrible for almost $5. Definitely not coming back.