Mcalister's Deli

TL;DR: Food was good, tea taste good, but the service was lacking and the staff seemed like they didn't really know what they were doing. There's a leadership problem here. We arrived around 7PM on a Saturday. The first thing I noticed walking in was that the place was near empty (only 1 table of people) and staffing was very light. The second thing that I noticed was that the TV screens that they use to display the menu were all a little crooked. Not a big deal, but all these things give me a little bit of an idea as to the attention to detail of the management of the place. So I entered the store behind someone else, so I was second in line to order. I still ended up standing there waiting for about 7 minutes - and it only took 2 minutes for the previous customer to order, so I stood there for 5 whole minutes waiting to have my order taken. Later, as I was eating, I overheard what appeared to be the manager asking if any of the staff liked sweet tea, because she didn't know how much sugar to add. This was only an issue because instead of starting with a fresh brew and adding a set amount of sugar, she had just dumped what was left of the unsweet tea into the sweet tea container, and then placed the new brew to be the new unsweet container. A real amateur move. I'll cut some slack and give 3 stars instead of the 2, since this was in Idaho. But as a Texan, if this kind of thing happened at home, I'd give 1 or 2 stars - very much amateur hour, but I expect a lot more out of southerners when it comes to Tea.