Firehouse Subs

I must say this was the first time I had been at a firehouse subs and not give 5 stars. I entered the building and was never greeted. There were no other customers so the were not busy. I being myself spoke to the 2 young men behind the counter...no response so I then asked are you all closed caused they looked as if as if I had disturbed them. I then place my order which was a med Italian fully involved nothing additional sandwich only. I wait about 4 to 5 mins still no food...remember I'm the only customer. Then walks in a delivery driver and she's greeted with the warmest hello, how are you etc... I then hear the young man who took my order says "go ahead and make that order first" myself not thinking he was speaking of the order that just came in cause I had been sitting for a few mins already. From my many years of ordering and dining at Firehouse Subs it only take 2-4 mins to get your sandwich made unless you've placed a fairly large order. However, I wait another 3 mins and the lady that was so warmly greeted was handed over a sandwich. I was perturbed. Before she walked out another customer walks in and he's greeted with a "welcome to Firehouse subs" I then wait 3-4 more mins then I finally get my food. I really wanted to cancel my order but I was in town on business and had been driving all day. I was tired and ready to get to my hotel room to rest. I must say I was disappointed. I only gave 2 stars because the place was clean and the food as always was good. However, if I ever come back to Tupelo, MS I would not be stopping at this particular Firehouse Subs.