Wendy's

I Ordered 3 regular burger meals and 1 chicken sandwich meal. The 3 hamburgers we got turned out to be all doubles . All the hamburgers were missing tomatoes and onions. The lettuce that was in the burgers was so sad looking. I think it was lettuce, couldn't really tell. The chicken sandwich wasn't any better. I attached a picture so you guys can be the judge of that one.

My wife and I visited the Wendy’s located at 1110 E Tulare Ave, Tulare, CA 93274 on Sunday, May 22, 2022 at 1:10pm. We had specifically chosen to visit a Wendy’s using our navigation while on the freeway because, generally, Wendy’s has good service and high quality food. The service at this location on this day was dismal and unacceptable. Using the drive through, we ordered one single cheeseburger combo (medium combo) with a Coke. We also ordered a double cheeseburger by itself, no pickles, along with a second order of fries. We asked for both of the fries to be well done, and we asked for ketchup and mustard when we got to the window. While paying at the first window, I also asked for a receipt. The man at the 1st payment window said, “They’ll give you one at the next window.” Here was the list of problems which occurred after this: 1. The wait from the time we ordered to the time we were being handed our food was fourteen minutes. 2. One of the young men at the second window who handed me our food also handed us a drink with no lid. When alerted to this fact, he said, “Oh, it must have fallen off,” which it hadn’t. He had just forgotten it. 3. When I was handed the food, there was no receipt in our two bags. Since I spent $26.22 which would be paid back to me, I wanted a receipt. When I alerted the man to this fact, he stated that their system wasn’t allowing receipts on that day. I told him the I then needed the manger to write a receipt. After a few minutes, I was given a flat Wendy’s bag with our order written on it. Not a slip of paper, but a brown paper bag. 4. When I unwrapped my double cheeseburger, there were pickles in it. They had correctly input my no pickles order into the system because I saw it on the order screen, but the cook had not given his attention to the order. 5. There was ketchup in our bag, but no mustard. My wife had to go in and get mustard from the parking lot after we were out of the drive through queue. 6. There were no napkins placed into either of our two bags. 7. Both of our fries were soft, not crispy as we had asked. I then went back into the restaurant and told the young female manager that we had been given several problems with our order, and that I at the very least wanted one set of our fries crispy. Without an apology or any friendliness, she told one of the employees to cook some new fries and make them crispy. This was by far the very worst experience that I or my spouse have ever had at a Wendy’s. This location, the manager, and all employees who were present that day need re-training for sure. This should include how orders are taken, and when they make mistakes, how to be courteous and friendly with the customer. This crew had no attention to detail, were slow, and worked haphazardly within the cooking and customer interaction space. I'm guessing that the Wendy's Corporation would not like their brand represented by the actions that were performed at this location.

Nigh on epoch service. Fly invested interior. The only walk-in customer and still pushed drive-through orders at an unbefitting ratio. I wish I thought to observe the number of cars orders completed initially but I did not. Lastly, if Wendy's has the common policy of employees not parking in prime spots then they are not following it here

When I went through the drive through the lady snapped "what" through the intercom. Then when I got up to the window she grabbed my card and closed the window on me when I was trying to ask to scan my rewards. Then she shoved the drink at me and basically tossed my food at me through my window. 10/10 not going again. Didn't even get a receipt so I could email about it instead of leaving a review. On top of it I just got bad mood and this interaction just made me feel so much worse.