Native Grill & Wings

My family and I enjoy the Tuesday wing special as a weekly tradition so we're pretty well acquainted with the crew and vibe. Host Richard is always pleasant. Victoria has become our favorite server. She always makes suggestive up sales without being pushy or overbearing. She's on her toes, keeps us posted on our order, and shares her personal opinions on the menu. We appreciate how attentive she is, even on the busier times. Thank you guys for the good times and awesome wing deal. See you next week.

We arrived around noon on a Monday afternoon. It was very slow in there. It’s 2:39 and we’re just leaving. There was only one cook there so our server was back there cooking, making drinks, and doing her best to help things move quickly. The star of the show there was definitely the server. Sweet, polite, and apologetic.

I've been coming to this locations for a few years now without any issues. I've noticed the last few times the wing size has been smaller than normal, but I've also seen this from other restaurants that serve wings. With that said, a few weeks ago I placed a to-go order to share with my mom who was visiting from out of town. When we arrived home and opened our orders, there were several concerns with the items. I'm not usually one to complain, but mom worked in the restaurant industry for years and insisted I call and speak to the manager. I did so (grudgingly, I don't like to stir the pot) but I am glad I did. Marcus, the manager, listened to the order issues and without hesitating offered a full credit for the entire order, even stating I could order different items if preferred. I took him up on this offer last week and ordered new items, in person as a sit down customer. Not only was the waitress, Amber, exceptionally kind, but Marcus actually came up to me in person, apologized for the inconvenience, and personally made sure my new order was exactly as I requested (it was delicious with no errors). I really applaud this location for fixing the initial errors without question and treating me like an actual human being by approaching me in person. I will definitely be coming back! Only reason I didn't give 5 stars was because the wing sauce sizes aren't enough to coat the wings fully and because the wing size went down. However, I'm not in the restaurant biz and there could be many reasons for this. Thank you to Marcus and the Native crew for stepping up and ensuring you have a return customer!