Jack In The Box

I go to this location about every other month, maybe more in the summer for shakes...lol. There is always a pretty long line at the drive through, but it does seem like they get each customer serviced as quick as possible. The food is always fresh, cooked well and service with a smile. The window never fails to offer sauces, or ask if there is anything else needed before driving off. I always leave feeling like I received good service and happy with my order.

Asked for "hella ranch" got 5. Spent $10ish so that's a good amount to give for the California slang I used. Every other jack in the box loves to give one ranch per certain menu items I noticed. Unless you ask for more after they put only 2 in your bag. They have to know some of us dip breakfast sandwiches in ranch. Actually its not their business if you ask for hella get hella but don't be stingy.

The 11th St Tracy location needs help in more ways than one. When I arrived there was 1 car in the drive thru & no one inside so why did it take 15+ minutes to fill my order? My side salad lacked most of the ingredients despite made fresh on the spot. I should have looked in my bag before leaving. My tacos were empty & greasy. The server attempted to give me salsa that was hot having sat on a shelf in plain view. When she disgruntingly went to the fridge for salsa, she tried to tell me "this doesn't have to be refrigerated" then why is it kept in the refrigerator? Remember I was the only customer at first now there's 6 others who haven't placed their order & I can hear the drive thru car horns blowing. There were 4 staff trying to run this location & it's now lunchtime. I just want out! I give them credit as the place was clean. Fast food is still food that should be palatable & service should be customer friendly. What would Jack say??