Qdoba Mexican Eats

Picking up an order here was one of the worst experiences I’ve had. When I arrived inside to pick up my order the cashier stated that my order “was coming right up.” I waited and watched multiple people in line get their food orders in present time while my order was 15 minutes past due. The three workers looked like they could care less. I waited 30 minutes and my order was finally ready. No apologies given. The only reason why I’m giving 2 stars is because the food was good. Other than that, the employees can’t handle the job and really seem like they don’t care to.

When ordering my order I did have to wait a while, I can be patient however, when the rice is not cooked all the way. I might not enjoy my burrito as planned, they also did not have any lettuce which could have been due to covid but unsure. I did not appreciate however asking 4 times for chips and queso while trying to pay. I don't think its a employee issue maybe a management issue, my normal location is the Boston St. location in the city and they are perf ! Send these people some help !

Time and again this location has shown that they are incapable of making an order correctly. And I don't mean by some high standard or nit picky order. I mean basic items. Incorrect or more frequently missing items from ONLINE ORDERS. I wait months and then will try again because corporate promises to fix the issues. And then the Joppa road location messes it up. I know they don't care, but I'm posting to let others know I've had constant issues with this location.