Einstein Bros. Bagels

I was there for my second visit! The food girl decided to be take everyone’s order that was in line! I was not ready since I do not often go so I mentioned I would need to look at the menu. She decided she no longer wanted to do her job and make my food and she put it on another coworker to do while that coworker was already making other customers orders. She was very rude and it was clear she did not want to be at work because she “didn’t have time” for her customers. She gives the company a bad name

I’ve been working at GBMC for a few months and every time I’m there they’re all out of what I want, and I get bad customer service. This place is so unprofessional, especially the blonde hair woman with the glasses, she really kills my vibe every time. I never receive a proper greeting from her & I always feel like I’m annoying her. A part of her job is to give good customer service that would make a customer want to return, this is never the case.

0 stars. Would never eat from here again. Saw a worker pull her mask down, wipe under her nose, wipe around her mouth and grab her shoes; she then put on gloves and grabbed some tomatoes. I was waiting on the spicy chicken sandwich; which is the only thing that's good there. I told her, "You touched your mouth and nose and didn't wash your hands." The other worker said "I'm making your sandwhich." Ok. That's cool and all but she is still touching food that other ppl are going to eat. Do not eat here. Please. Disgusting and the customer service is bad.

Worst services ever ! The food is over priced for one thing , secondly I ordered a large ice coffee w/ Carmel and sweet cream and a bagel with chicken salad . I received a burnt bagel with chicken salad onions lettuce tomatoes Messy as hell . The ice coffee was bitter because the supervisor added more milk instead of sweet cream . Like you don’t know the difference between the two ? ? Smh , wasted 12.00 on trash !

I paid $3 for a plain bagel with plain cream cheese at the 6701 N. Charles Street location in Towson, which was ok. The problem was I waited more than 20 mins to get it and the cream cheese was spread so thin that it looked like butter. When I asked for additional cream cheese, I got a dirty look and was told it would cost extra. Then I asked if they could just add strawberry jelly and was told that would cost extra too. WTH! Lesson learned and I will never go there again. Back to Panera Bread for me. They know how to treat their customers and how to prepare a bagel.

Gbmc location is miserable. Bad service. Long wait. No bacon. No everything bagels. The Swiss, mushroom, spinach bagel sandwich is tasteless and my latte tastes like dirty coffee. Waste of time and money. There is also a lot of obvious tension between the two employees which is uncomfortable. I should have just flushed my $14 down the toilet.....

Zero stars. Worst service ever. Management has given no assistance to the staff to help bridge the communication gap (almost all staff in day hours have little to no English speaking experience). Consequently, most transactions are variations of pointing, saying the name in English, pointing again, sending it back when they get the order wrong (which happens often), etc. I don't blame the staff - I blame whoever it is that is in charge, leaving their staff with no options but to "guess" when they don't understand what the customer has ordered verbally or through pointing up at the menu board. If management were to give the staff translator apps or even a picture menu for them to hand the customers, it would solve a ton of issues.