Pizza Hut

We haven’t gone to Pizza Hut Tooele for a long time due to bad experiences in the past, pizza arriving under cooked, doughy and rude management… we ordered it delivery so there was no interaction with staff this time, but this time it arrived in a timely manner, was cooked throughout and was good! Maybe we’ll start eating there again.

We ordered on March 1st, the order never came. We tried to get a refund, no answer at the store, customer support just put in a complaint ticket, nobody has contacted us and still no refund and it's the 10th. Tried calling the store so many times, during different times of the day, still no answer, customer support put in ANOTHER complaint. Ticket Haha. I just want my $87, that's a lot of money to be out when we got nothing for it. Can anyone get us our refund? This is ridiculous!

I placed my order at 5:46 PM. Pizza Hut didn’t show up until 8 PM. I spent almost $60 on food and it was all cold by the time I got it. I tried multiple times to call the Tooele store to find out what the hold up was but no one would answer. I get being short handed but show some common courtesy to your customers by keeping them posted with what is going on. I’m very disappointed with the food and the service.

Heard someone at our door. Wasn’t sure who It was but went to check. When I opened the door they were driving off and there was Pizza at our door. I am calling to let them know they delivered to the wrong address. Was hold for 40 min. Nobody ever answered. Called national customer service line and they couldn’t do anything as the driver did not leave the receipt. Someone probably isn’t getting their pizza tonight.

Slow to get food out, closed quite a bit early and saw that they turned a lot of customers away because they shut the oven off early. The waiter was good to keep our drinks topped off and was very kind and courteous, a waitress who was helping him get our pizzas out was acting like she wanted to be anywhere but there and kind of had an attitude, maybe a bad day? I'm not sure. I eat pizza hut often enough where the food was good but those things could use some work, also the app for ordering could use some help. I had tried ordering on the app for a while before the place even closed and they called me saying they were out of dough and had to close early and couldn't do my order, when I asked the lady to make sure my money came back to me because I had paid already, she acted annoyed that I would even ask about it. I usually have pretty good experiences here so hopefully the next time will be better than the recent few.