Sonic Drive-in

Wow! Worst experience ever! I know it's a drive thru but we waiting a good 20 min for our food. Then we noticed the order was incorrect on our drinks. We politely requested to have the drink edited. The lady at the window stated she needed to see the receipt and that she would replace the drink. At the same time that she was stating she would replace the drink, we noticed that the size of the tater tots were also wrong. We mentioned this also, gave her the receipt. She literally acted annoyed, sighed and said she would have to change the receipt. She proceeded to shut the window and took the receipt. After waiting again, without the drink and the tater tots we paid for, we ended up leaving. No receipt, no apology. Nothing. Absolutely disgusting customer service and seems to be an incompetent staff member. Oh and they forgot to give us condiments for what we ordered. AVOID THIS LOCATION! If management has any questions please respond and I will absolutely get in touch with you.

Great staff and friendly service. The delivery chick commenced the conversation by stating that they cook all their food fresh to order and that's why the wait time was above expected. If the food is cooked as ordered, I don't mind waiting a couple extra minutes. Food was fresh and hot as the car hop started and my buffalo boneless wings were delicious.

Absolutely WORST sonic i have ever been to. And i worked at a sonic for 4 years. Service was TERRIBLE. Definitely need new management. Obviously VERY understaffed. Workers were slow and had no effort or sense of urgency. I sat at the stall for 23 MINUTES waiting for my order to be TAKEN. And another 30 MINUTES for me to receive my food. Which was cold, and sloppy. My drink was also wrong. The menus were dirty, the bathrooms were dirty, there was no apology for the wait. Next time i will drive the extra 20 minutes to a different sonic.

They are entirely too slow! I understand making food takes a min, but I'm sure filling up your drink does not take 15min. The least they can do is get you your beverage while you wait for your order. Especially when it is 100+ degrees out. Just an fyi to management, you could make some serious money if you had the proper staff. There is over 200 construction workers working less than 0.2 miles from this establishment and we will be here for over a year. If your facility was up to par you would make bank$$$!

I wish there was an option for 0 stars, because this was the worst experience I’ve ever had at a Sonic. We sat for 15 minutes before someone even took our order (the place wasn’t even that busy) and the food took another 20-30 minutes to come out. Definitely need new management or staff a couple more employees throughout the day. Terrible experience and will never return

The screen didn't work but they asked if our order was correct. When we told them there was nothing on the screen they didn't read our order back they just asked us to move up to the window. Never came to the window to confirm our order or give us drinks. Waited 15 minutes and they never came so we left.