Arby's

Updated Ordered 2 Beef N Cheddar's and a Chicken Bacon Swiss combination with curly fries and a root beer. Both of the Beef N Cheddar buns were cold yet were both dark and overdone or redone. Both had pretty average amount of meat, sauce, and cheese which didn't bother me but every thing that was on the sandwich was cold. Not warm, not room temperature, but cold. The curly fries looked fine but were cold, not even heating lamp warm. The chicken bacon swiss barley had any sauce on it and was thrown together sloppily which wouldn't have been as bad if they actually put it IN the sandwich wrap rather than setting it right on it. Chicken was so cold that the cheese was still cold and wasn't even laying over the chicken which indicates that the chicken is at a proper temperature. I know that the cheese shouldn't be all the way melted but neither the cheese or chicken was warm, it was not heating lamp warm, not room temperature, but cold as if the entire sandwich had same out of a fridge. And to top it all of the drink cup that we got, which was a medium root beer, was actually filled mostly with ice and ended up being about 6 sips total. Soooooo yah the only nice thing I can say is that the cashier we had was very kind (host D2053). She smiled, spoke clearly, repeated the order back, asked if we wanted and sauce or condiments, reminded us to take their survey and overall had a great personality. If I were to ever come back to this one location, it would only be because of the customer service skills that she had. Only reason we didn't go back to have the order fixed is because we had just got back onto the highway and the traffic was backed up pretty far going back that way. Update: About 2 business days after taking the survey on the receipt letting them know my experience was not a good one, a member of their team contacted me. She said that they read my concerns and thanked me for letting them know so they could try to learn from their mistakes and she would let the district manager know. She asked if she could make things right and she did. Thank you Arby's for making things right.

Sat at the drive through window for about 5 minutes without anyone saying anything at all. Said “hello” multiple times. Finally gave up and drove away and made eye contact with an employee sitting at the window with his headphones on and then watched the car who was behind us also get completely ignored and also drove away. 10:20 pm on 3/10/22. Just wanted a beef and cheddar 😢