Little Caesars

If I could give this Little Caesars zero stars I would. I'm not one to leave reviews often, and I have never left a bad one for any establishment But my goodness... Let's start with the disclaimer that this is Little Caesars, home of the $5 Hot and Ready. I have frequented MANY Little Caesars in my lifetime and I have never expected a culinary delicacy, just some cheap "alright pizza". I placed an online order for 5 pizzas, one being a Detroit Deep Dish and the others being basic run-of-the-mill pizzas, and 3 orders of their delicious Crazy bread. I arrive to pick up my already paid for order and they had a young lady working the counter whose speed reminded me of Flash, the slow working sloth who ran the DMV in the movie Zootopia. I'm sure she's an awesome person but she didn't even try. I only went in after waiting until their backed up drive thru for 10 mins prior to no avail and this young lady had me wait 10 mins at a distance of 2 feet apart before even speaking a word to me. She just told me to wait and then disappeared. And no, she wasn't helping the drive thru line. Anyway, eventually a young and charming male manager stepped up to the plate and got my order to the counter... Long story short the deep dish pizza was pure dough even after sticking in my own oven for 10 mins at 400, the cheese pizza was burnt upon arrival, and everything else was soggy and not fully cut. The crazy bread was more like "IDGAF Bread", because it looked like someone purposefully pulled it from the oven too fast and then sat on it. We had to throw it all away because it was straight garbage. It was just the absolute worst quick pizza place experience I have ever had and it came at a price of $70 and feeding the trash can. I managed a pizza place similar to Little Caesar's for many of my younger years and my experience just boggles my mind. The manager was great. He was doing his best, however the other workers seemed miserable at best. While I waited by the counter forever I was tempted to ask for a visor and get the orders out myself. That backed up line, uncooked and cut pizza and unfriendly Flash at the register did it for me, and unfortunately I know I'm not the only costumer who won't be returning. My advice is to hire new staff and it PAINS me to say that because of my experience in the quick food industry but they are taking paying customers money and giving out hardly edible food in the absolute slowest time frame possible. It's a mess there and I'm sure they are all great kids but omg. I doubt there was much the shift manager could do to fix these issues seeing as he was running back and forth and doing the MOST. Seems like that guy is swimming in it and no one is helping. Papa Johns is around the corner.

Had to have pizza for the Super Bowl and had not sampled their new stuffed crust pizza. I'm a big fan of Little Caesars (not the greatest pizza but for the price point it is fantastic). Ordered online via the app and they were offering free Crazy Bread with any pizza purchase as a Super Bowl promo. Pizza was ready right when they said and the young lady on the drive thru was courteous and quick. Drive Thru was packed. 2 cars when I arrived and eight when I left. The stuffed crust pizza is fantastic although a little greasy (but to be fair it was greasy since it had tons of pepperoni). Big fan of the drive thru option.

Do I smoke the other night on chance because it was late when I was hungry to see if they had a hot and ready pizza. It was close to the end of the day and they did not but the manager said that he would have one ready for me in no time at all, I actually purchase a different Pizza from the menu which was ready in no time at all. Getting back in my car I decided to try a slice and have a couple more. While enjoying the pizza the manager came out to deliver to another car. He noticed me eating and gave me a look to make sure that everything was okay I gave him a big smile to thumbs up. The next thing I know he has gone back into his school and come back out with a big handful of napkins apologizing because you didn't know that I was going to eat right away. That's a man who looks after his customers and from what I saw inside the store preaches employees with respect.

I been a customer since they opened. Today was the last straw. For the past 2 months, I’ve been helped by a young boy, probably 17 Years old who is never friendly. He is always rude. No manners at all. So today 2/27/2022 at around 2:15pm, I picked up a mobile order. Waited at the window about 3 minutes before he came to the window. He came to the window before and saw me but didn’t acknowledge me. Then let me wait longer and when he came to the window he said “Drive thru is closed” and quickly was closing the window before I can say anything. I said I’m picking up a mobile order and he replied rudely “Okay, what’s the name?” so when he handed me the Pizza, I asked him how would people know it’s closed. He replied rudely “That’s why I’m letting them know” and I said so they have to sit here for a while before you let them know? And he replied really quickly, with an attitude “I’m busy doing other stuff” and gave me a nasty stare and close the window. It wasn’t even busy. Moral of this review is…. Put a sign up “Drive thru closed”, that is, if it was really closed. or use the word SORRY “the drive thru is closed” or better yet hire people that have manners and don’t want to see business failing because of employees like these. People like him shouldn’t be working there if this is the way he’s going treat customers. I will not spent my hard earning dollars on this place anymore. There are other and better pizza places in Thomasville NC.