Sonic Drive-in

Sat in line for 20 minutes before someone ever greeted me this is the second time I’ve tried coming here and had to wait over 20 minutes the first time I left because I just kept getting excuses as to why it was taking so long. The manager couldn’t come out and help because she was on the phone with corporate, three employees had just walked out, it was only one guy and the cook etc this time I decided to wait since I couldn’t get out of the drive-through then when someone finally came to the speaker, I was advised they couldn’t even make slushy‘s so the new summer edition Red Bull slushy that is advertised you can’t get because They can’t make it. While waiting at the window for my food I paid for my order and the lady handed me two ice cream cones and said they melt the fastest so she would give them to me first so unfortunately I had to sit here holding a melting ice cream cone while waiting another 15 minutes on my food. It just makes logical sense to hand me the ice cream cones last so it’s not melting while I wait on the food to be made. After all the bad experiences we’ve had at this sonic this will definitely be our last visit

After waiting in drive thru for 30 minutes, someone finally said may I take your order. Then she said she couldn't understand and hear me through the speaker. So she told me to pull around to the window. I asked was it happy hour time for a slushy and she said, our slushy machine is down! It's always down when I go there. So I asked for a footlong chili cheese dog. Me and my husband sat and waited there for 20 mins. She finally brought the food to the window, but it had ketchup and relish all over it. We gave it back to her, and waited another 10 minutes. My husband and I became very frustrated. He knocked on the window, and asked for a refund, because he had a interview to be at in a few minutes. She came to the window and said sorry about that and gave us our food. She said sorry we ran out of 12 inch, so we had to give you 2 hots dogs on 6 inch buns. We looked at it and buns were cold, chili looked like no meat was in it, and there was no cheese. We complained once again and she gave us our money back and asked for their food back. Every time we come here business is terrible. WE WILL NOT BE RETURNING BACK THERE, DUE TO HORRIBLE SERVICE NOR RECOMMENDING ANYONE TO THEM. PLEASE TRY TO AVOID THEM AT ALL MEANS!!!!! RUN...RUN....RUN......!!!!! &&& If I could give ZERO STARS I would!!!!!

Slush machine always down here and this was the second time my burger was wrong especially with it being a specialty burger(The Big Dill Cheeseburger, missing the fried pickles, lettuce, and creamy ranch. All they did was load it down with pickles and mayo then called it a day.) Don't go here unless you enjoy 27 minute wait times for inaccurate orders.

Last Visit: 4 Stars This Visit: 1 Star Current Visit Date: Saturday, January 15, 2021 Before I ordered I looked at the hours on Google and it said they closed at 12:00am. So...I ordered threw the sonic drive in mobile app. I placed my order at 9:45pm. The app in formed me that they would close at 11:00pm, I said okay its not 12:00, but I still have an hour. So, like I said I sent the order in at 9:45pm, I arrived at sonic at 9:59. I pulled into the stall and checked in on the app and typed in my stall number. After waiting about 10 minutes in my stall a worker comes out to tell me that they couldn't make my burger because they cut the grill off already, and they closed at 10:00pm. (Implying that even tho I ordered it 15 mins prior they hadn't even started my order) I asked them if they could refund it. They answered with a no. I then asked what they would replace it with they said, "I don't know" (Giving the implication that they didn't want to give me anything in place of the order they couldn't fulfil accurately.) I tell them that I will take a chicken sandwich Instead. They asked what i would like on the chicken sandwich, and they didn't even get that right. They then came back and informed me that they couldn't make my onion rings either and wouldn't refund them, and had no other options to replace it except fries (which I don't care for). They then didn't provide me with the marinara sauce for my cheese sticks. They had no napkins, and didn't provide me a cup carrier for my drinks ( that I had asked for, and ordered on my order). One of the big things that made this experience a bad one is that not once did the manager come to me to inform me of any of this information. I had to knock on the door to get the drink carrier from them and the manager looks at me and walks off and tells a worker to see what I wanted. If everything above doesn't show a bad experience and terrible service. To see a manager that doesn't give a care or try to apologize for anything and have an I don't care attitude just goes to show what kind of business that this is. I would have felt better if the manager let alone the employees had an attitude of customer care rather than acting like they didn't care.

Tried again after 8 months. Worse than before. There's many choices here in town. Either Sonic or the owner have simply given up here. too....how does Sonic run out of burgers at 12;10pm... it's sad to post a bad review, but honestly...it's gone so far down hill here the last two years... This isn't covid related either.