Taco Bell

They usually do pretty good here on making sure your order is right. Everyone is human so every once in awhile they forget the sauces but that's okay. The service I had today from Ben at the window was excellent he made sure my order was correct. I was having a hard day and the simple fact that he made sure my order was 100% correct really made it better so thank you!

I really hate leaving bad reviews, but we have lived in the area for 2 years and almost every experience at this Taco Bell has been bad. This time took the cake though. I got home with my order and realized half of it was missing (about $15 of food) and the roughly $16 of food that they did actually pack up was two chicken tacos that were so stale hard and overcooked I could manage to eat the middle two bites of them and my sons “beefy 5 layer borritos” looked like they had been sitting in the floorboard of the car for days and reheated. Every tortilla that was initially in our bag containing the first half of our food was stale dried out and breaking apart and after calling to as nicely complaining that Half of our food was missing and the other half was practically inedible, they remade only the items that were missing using the same stale and breaking batch of tortillas without so much as even offering a full or partial refund even after my husband had to make a 25 Minute round trip to go pick up the other half of our family’s meal they forgot. Then they had the audacity to tell my husband that I was a liar when he mentioned that they forgot the queso dip for the chips and queso. Why the F would soneine that just purchased over $35 of food lie about not receiving freaking Nacho cheese?! I hate so bad that this is the Taco Bell closest to our house, but after this experience (proceeded by tens of bad visits) I won’t be returning. Not that they care. But any food service business that consistently delivers such poor results over such a broad period of time is clearly a reflection of not only management, but of poor ownership. ** Update** after hearing my husband give his version of what happened, I called and asked the manager for his name, (Which he said was Kevin)and asked for their corporate office number was because I wanted to file a complaint. He responded that they are not corporate” then I asked for the number again, and he told me “google it” and hung up in my face.

Just came to say I ordered a chicken chalupa box and they gave me a beef one and I’m exhausted and annoyed from my day and have no energy or way to go back up there to get them to fix my order. Can y’all just please pay attention man. Like man Ik it’s just food but dang, I want what I ordered for a reason. Dang. On top of that it ain’t even the box I freaking ordered. Like how??? How do you type exactly what I want on the screen and hand me something totally different? How!!!!!