Taco Bell

I pick up food late and night realize I'm missing 2 and a half items. No big deal. I attempt call so that I can explain the situation and come back at another point for a replacement. The phone rings for what I'm thinking has to be nearly a minute but my call is completely ignored. I attempt to call again afterwards... call ignored again. I call the *night after*. Call ignored yet again for a 3rd time. I drive ALL the way to the restaurant but I'm told can't get ANY replacement for missing food I paid for because I don't have confirmation from the previous night staff. Granted. I did not have a receipt because I don't even think I got one. But that's not even the annoying part. That's relatively understandable. However... it would be one thing if they managed to just pick up a phone, but to have me drive all over there letting them know that I had proof of the transaction time(via my bank app) and proof of the ignored calls, just to be told no was very irritating.

I love the crunch wrap. Food is always amazing but how is the establishment going to open at 8 but I sit in the drive through for 15min, called them to see if anyone was in the building, honked my horn before deciding to drive off only to see someone at the drive through window and be told they are running late and won’t be ready till 9? You couldn’t at least answer the coms to say that instead of a customer waiting there?

These people are SO rude!! The drive thru worker was SO rude to us with SUCH an attitude that we didn't even feel comfortable coming back for our food because we thought he may tamper with our food given his bad manners. I tried to report it to the manager and she didn't take it seriously and screamed at me to the point she couldn't even hear what I was trying to say. When I asked for their corporate number to report the incident she told me that corporate doesn't exist. She accused me of reporting the incident for free food and when I told her I don't want free food, just an apology for the way we were treated, she hung up on me. FURTHERMORE, ALL OF THE REVIEWS ARE COMPLAINTS OF THE NIGHT MANAGER WOMAN AND HER NIGHT CREW. SHE IS SO RUDE, UNPROFESSIONAL AND WON'T ACCOMMODATE YOU. DON'T COME HERE.