Mcdonald's

Staff was very courteous, place was clean, food was well prepared, fresh and hot. Counter allowed substitution of sausage patty to bacon stripes for the ordered big breakfast. The wifi here is good and fast, allowing me to set up Google maps for my next drive. Enjoyed the bottomless drink from the fountain. The decor is different in a good way. I recommend this McDonalds.

This location needs to be closed permanently!! I have not been in a while to this location and today I went there hoping they could redeem themselves. I don't like food that's been setting cold for hours so when you speak to the manager directly and explain politely that would like 2 full bags of nuggets dropped fresh, and drop them twice and she says I GOT YOU! I asked her very specifically too do not let them drop nuggets that have been cooked already a 2nd time because it is illegal to recook food that has been sitting. Health department will be notified after this visit. They not only recooked nuggets that had been sitting for who knows how long they literally had some that were raw as can be, some that were so burnt the meat looked like it had been smashed by a hammer, and the rest were so soggy they dripped from them. 48 nuggets were bought, $17.40, pictures were taken, food was thrown away, I wouldn't even feed that to a stray animal. I want the general manager of Richmond Road Texarkana, Texas location to contact me directly, and then expect a health department visit. This was #2 visit and there won't be a 3rd. I grew up in this area and came to your location often, this is how far you have fallen!!

Only McDonald’s in Texarkana that won’t honor deals or coupons and complete purchases via the app. Was fully charged online via app & Apple Pay, clearly saw it on the restaurant screen via drive thru (the deal being honored and the total being the one I paid for on my phone and my bank account already reflecting it). There’s something wrong they do at this place where the deal doesn’t get honored by the time you get to the cashier window. The clueless worker was telling me I was short about $4 (I got the get 10 chicken nuggets get second one for 1 cent deal). That amount was for the second order of 10 chicken nuggets. I was being fully charged for it. I wouldn’t get a second order of those at all if it wasn’t for the “deal”. They made me park. Manager cancelled my $25 or so order at my request. She was nice but clearly not tech savvy and didn’t understand how the app works. If she is the one training the employees, it makes sense they are all are getting the wrong training. This was the third time that happened there. I don’t live in that neighborhood, so I don’t necessarily go to that location often (and I wouldn’t go to McDonald’s often anyway). First time I thought it was odd and maybe something wrong with the app. Second time was suspicious because I went to a location nearby after similar incident and my deal was honored there without issue. Third time was the last straw. I definitely can’t go back there because deals are totally honored and fine at other locations in town. This happened March 4. It’s March 14 and I haven’t been refunded for the $25 and the food I never got. I expect lots of lawsuits in the future against McDonald’s and this app because restaurants won’t refund you for anything purchased via the app

Always disappointed in our visits through the drive through. I wished I could give a great review but to be honest, I just can't. The workers don't really care about customer service. I really wished that those who work in customer service fields realize that the way they treat and speak with the customers determines how the customers experiences turns out. It's not cool when before we order we are in a great mood but after giving our order we are disappointed with the way they want to rush us through or talk to us like we are bothering them. Please work on customer service. Thanks