Mirabella's Bakery

Went here to order an 18th birthday cake for my daughter. Ordered it 4 days before it was to be picked up. The order was taken by a very nice girl, who asked what I wanted it to say and what the decoration should be. I ordered pink, blue, and purple flowers to be on the top along with the message, and musical notes on the sides of the cake, I also paid at that time. When I picked it up this afternoon, the woman who was there brought me out a cake that had no pink flowers and no musical notes. i told her it was supposed to have these things, and she looked at the order slip and said. " you're right. But the cake decorator just left and I can't do it. sorry." So, what was the point of making an order???? She offered no small refund, no compensation, just left me realizing i will never order a cake from here again, and I am advising everyone who does not to pay up front. Wait until you see how they fulfill your order, because they really don't care. And who even bothered to check the slip before they decided the cake was done?? Where's the management?

I can only guess at the quality and tastiness of the cookies Anita and her team made at our request, but if the way she supported my long distance request, and went above and beyond to get them to our intended front line health care staff, is any indication, this is a business you want to hire in the future. I cannot thank Anita enough for thinking outside (and inside ;-) ) the box to help us thank the folks that took care of our family member in his final years. This is why small businesses rule!!!!

This is one of the best bakeries in the area and has won "best of" awards. They have exceptional made from scratch cakes that taste great and look beautiful. I order all my birthday cakes from here. Additionally there is a large selection of pastries, cookies, desserts and breads. It is easy to locate in Tewksbury on Rt. 38. Check it out and I think you will be a repeat customer.