Sonic Drive-in

Our food was thrown in the bag, our burgers where soggy. We called and speaked to a lady (who’s name may not be said) who told us she would replace it tomorrow. Then the store manger Dora, called back to argue that her staff was not in the place to tell us that and if we wanted to get a different foot long coney tomorrow we would have to bring the gross one back along with the burger. Day old food back to her restaurant. After her staff assured us we could get a meal replacement tomorrow. Corporate will be called. We have been here before with problems of taking 20 minutes to get out 4 drinks while staff stands there and talks. Then asked to speak to the manger and had to wait another 5-10 minutes to talk to the manger.

They screwed up an order I placed in the app. I called and spoke to the assistant manager, who told me to come back and they would fix it. When I was able to go back, the manager came to my car and told me he had no right to say they would fix it. She also told me she didn't have to honor the app, and if I had a problem with the app I should contact them. Consistently slow service, mediocre food, and now getting berated by the manager when I asked them to fix their mistakes. Nah, I'm good. Wish I could leave zero stars.

If I could rate lower I would, wife sat for a half hour after the screen said so and so was on the way with the food. After finally getting the food was told oh so sorry, they didn't realize they were supposed to bring your food cause they were busy with something else... Then on top of that didn't even get the ranch that was ordered. So all that wait just for poor service and people not being able to do a job.

Last time I came here I ordered a blast and I saw that it had a hole on the side and they TAPED IT they put a piece of clear tape over the hole 😃, now this time we ordered on the app 2 shakes one a mini one a small.. we got back and medium and a mini, we sent it back and it was the right sizes but switched. I worked at Sonic so I know don't ever go by what the worker is telling you to make, GO BY WHAT THE PEOPLE RUNG UP ON THE APP unless they say they accidently put it in wrong. This isn't a big deal really but it's just aggravating we have an issue everytime we come here. But the manager was nice about it, and I dont mean so sound like a Karen but yes we talked to the manager👩🏻‍🦳

I had to give this place 4 stars because in the last 6 months the service is lacking and orders are just not made right or look nothing close to what they advertise. I hate sending food back that may get spit on🤦🏻‍♀️. There's 2 particular carhoppers that just really need a course in customer service. It's sad. Ontop of my latest visit and fist time trying this Twisted Texan Cheeseburger and it didn't even come with the onion strings. And why does everytime we order mozzarella sticks it doesn't come with marinara! It's frustrating! Lol. Specifically on the app it comes with marinara and doesn't have an option to even remove or add marinara sauce. Otherwise there are a couple of motivated carhoppers that enjoy their job and its nice to see that. I always try tipping those that are hustling and go that extra mile for their customers! I advise to order online. And sometimes it's so packed I just park in an open area and flag a carhop down and ask for my food. No biggie. But it does take them a really long time to answer you, at the station to take your order. I stick to online ordering.