Chipotle Mexican Grill

Came here tonight and they were literally out of everything except chicken, steak and rice. So disappointing! And on top of everything they still charged full price for the blandest meal I have ever paid for. Online orders were getting priority with the “available” toppings/ingredients. Seriously the worst experience I’ve had with this restaurant.

Just left this location… young lady dishing up the meats out right lied. I asked about the fajita meat. She said we are out. I asked none coming out? She said no. I asked for the whole night? She said yes. Then by the time we get to the register, a fresh tray was brought out. Little blonde girl needs training in customer service because she has none

Worst experience ever! 9pm with an entire hour left before closing. Out of basic ingredients such as salsa and guacamole. No discount or compensation either. Skimpy scoops of meat as well. You could tell the staff did not want to make more of anything and was just trying to make it until closing time on what they had. Poor customer service on their part. Girl seemed irritated that I called my fiancé to ask what she wanted to do about the missing items as she was on a keto diet and already foregoing the rice and salad. That said, 9 bucks for two small scoops of chicken and a little bit of cheese and sour cream was nuts. I was so put off that I decided not to get anything for myself despite the fact that I don’t eat the items they were out of. I won’t give more money to a business who can’t put forth an effort to provide decent service!!

I ordered through GrubHub. Two burritos, a bowl, and a quesadilla. One of the burritos was missing from the delivery. We tried to contact the store and your phone system locks people into an automated system that’s impossible to speak to an actual person. I finally was able to bypass it and spoke with a girl who said we could come pick it up, call GrubHub and ask them to redeliver, and get a free one on our next visit. None of which helped the situation. We order through GrubHub as a convenience. I paid almost $85 for the convenience. Why should I need to go pick up the order or call GrubHub and ask them to redeliver when it was Chipotles screw up? I can either pay for the gas to get to the other side of town or tip a driver a second time to deliver? How does that make sense? I have loved Chipotle in the past but the lack of customer service in this situation has really turned me off.