Dairy Queen

Friendly staff. Cashier was nice and helpful. Repeated my order back to me. Place was clean and nice. Cooks weren’t wearing gloves, not everyone enforces it but for me that’s a big issue. Also saw them throw away old fries and rotate new ones, so they shows they keep up with freshness and food quality. Food was good. Mustard seemed to be watery. But besides that everything was nice and fresh. Free treat included with the kids meal so can’t beat that. Don’t come here often usually just when I’m missing my grandparents. Helps having places like this that help with memory lane. Bathrooms were clean. Good job Dairy Queen

This place has gone down hill. Just trashy. The clerk named Valley that waited on us yesterday was so unprofessional. She was talking through the drive thru window to some girl in a car in the parking lot. She had a line of customers. They were just yelling back and forth. Then my husband pulls up to get our order from her and she just reaches it to him and turns away. Not even a thank you or have a good day. Just rude. And they were out of ice cream but still had milk shakes. Never going back to this one again.

So I went through the drive through on 5-29 @ about 8 pm. There was no light on at the drive thru sign. Me & my Mother waited patiently for about 15 minutes before realizing it probably doesn't work, so I drove around & waited about about 15 minutes before I reached the window & asked the latina lady @ the window if I could order there because I don't think the drive thru was working as nobody came on & the light was off. She said NO very rudely, didn't even greet us to say hello, how are we, nothing. I said but nobody even said Ill be right with you or to hold on or nothing so I assumed it didn't work, can I just order here? She said no, we were backed up, & that's how it is, u gotta come inside or go all the way around again. No smile, no Hello. She said most people just wait. I'm like how do we know to wait if u never even came on to say anything? Anytime a light is off & no one speaks its either not working or closed. My poor Mom has dementia & all she wanted was an ice cream cone before I dropped her off at home. So I took her to McDonalds, Thank God they were nice & professional even tho we had to wait in a longer line. Customer service is everything! It will make customers want to return or not return. That lady needs to be trained to work Customer Service. I worked Customer Service including drive through for years. Never did I treat anyone in that manner! You always let the customer know you will be with them shortly I hadn't run into that. I am usually the one that makes sure I recognize good employees & write good reviews because I appreciate good service. This is the first bad review I ever had to write. She should be fired! She doesn't belong in Customer Service! She makes your Company look bad!

Party of 4.... waited 5+ minutes for our order to be taken... no one was in front of us. It was 48 minutes before we got our food and it was COLD. When I asked about 30 minutes in I was told they are short handed. I counted 7 employees behind the counter with maybe 5 customers. Because we had a deadline we had to take it to go. Usually am not disappointed in this DQ but this was unacceptable.

This place is trash after 9pm. They always seem to be working on their machine or out of stuff, so I left and ate at chic-fil-a next door 🤣🤣🤣! While sitting here enjoying my chicken sandwich, I’ve now seen in 20 min like 10 cars go to the order screens and just leave and go somewhere else. They should close at 9pm cause they are not serving anyone after 9pm. Owners should check the sales report after 9pm, your losing money paying folks to do nothing. Never coming back to the 31st St DQ, peace out! ✌🏽