Chick-fil-a

Miriam claims to be the manager/franchise owner and has the worst customer service I've received at a Chic fi a. I'm a regular CF customer but never again at this location. I had an app location mix up. I reordered at the correct location and was told to call this location to just cancel that order, she refused to cancel the order. Knowing the app order was sent to a wrong location and I already reordered, she said I'm just going to have to come pick up from the wrong location too. Therefore, charging for an order that was cancelled and never picked up.

On Dec 15th I got on the drive thru line at 10:22 am at 3643 Peachtree Parkway, Suwanee. I wasn't able to order until 10:34 because of the long line. At that point, I was told they were out of breakfast items. I then ordered a chicken sandwich. When I got to the window I asked if I could get a breakfast coupon, since I had waited 12 minutes before being informed they were out of breakfast. I was told they don't "do that". My point is that if there was a sign or some sort of notice at 10:22, I would not have waited in vain for 12 minutes. I could have left the line and drove down the road to McDonald's. It would seem that it would be easy to verbally inform or install a sign signaling that no more breakfast items are available when they are low or almost out of product. I complained to corporate and received a form letter back saying I would hear from the franchise location. That never came so I am posting my complaint here.

Love this spot for lunch. They just recently remodeled this location so it is much more modernized. Love the app and the mobile ordering ability. This location is always clean and they do a good job at getting your oder correct. Great service here at this location. If you enjoyed this review please make sure to click the like button. Thank you!

I like Chick-fil-A. However, this location no longer honors "well-done" orders. Other locations will. Old Milton Pkwy does and North Point Pkwy does. Also several other locations in Atlanta with no problem. Just for those of us who need our nuggets to be well-done from Chick-fil-A. 1/29/21 - Dear Steve T. , My pleasure. However, I must disagree with your comment. I came to this exact location at January 9th, 2021 @ 7:03pm and ordered well-done nuggets. My order was honored. I returned on January 11th, 2021 @ 6:23:18pm and my well-done order was not honored. The young man who took my ordered explained that it is too much work to prepare well-done nuggets. He went explained in detail why it's "too much work." I thanked him, cancelled the remainder of my order, explained that I can go to a different location, and he processed 1 meal for my party. I do appreciate your response, as it confirms the feedback that I provided above. However, I do think it's important to share accurate information. As a franchisee, you have the free will to operate as you please. Likewise, guests have free will to share review and patronize any location as we please. My only intent is to help guests like myself, who do want well-done from Chick-fil-A, and given that the payment system has "well-done" & "quemado" in the system, giving franchise locations the ability to place well-done orders, its's safe to assume corporate understands some guests may have this request. I hope this provides greater clarity. Best regards.

I have been going to this location for 3 years! I used to absolutely love it and be so happy. Lately, the food has gone downhill, it’s often cold, soggy. I always order my sandwich special and I don’t think they ever missed it in the first 30 months, but the past 3 months? They mess it up every time and I forget to check because I’m used to good service from them. And then I go home and have to throw away my food because they messed up. Seriously if corporate reads this review, figure out what’s going wrong here, because this used to be an A+ location but this is becoming worst than Popeyes.