Red Lobster

It's my fault really I told myself the last time would be the last time....The Cajun Chicken Pasta was my favorite...it was flavorful n the presentation was beautiful.....NOW...I make a betta pasta...the price has gone up...come on its chicken n noodles....no salad...hopefully I won't forget again..what happened to the strips of chicken laid across pasta with Cajun seasoning n green onions on top...

In any situation there can be mistakes, but the manager at this location was so excellent! She explained that the calls were taken by a central location and she without hesitation did over and above that of the average person would do to ensure that I had an awesome experience! Unfortunately I had to drive back to correct my order, but even this was awesome because I got a chance to meet her!!! Thank you red lobster!!!

Mary one of the Managers is absolutely awesome! There was a minor mistake to my order and She came out to my car and made me feel so special.She is the best Red Lobster/(any restaurant) manager that I have ever had the pleasure to interact with. Thank you so much Mary wish I knew her last name to put it in this review!

We were in Sumter a week, ate out 4 times and this was the worst place. I understand everyone is understaffed!! The problem is when you have 3 employees standing in the front on their phones not helping anyone one or doing anything. We got seated and no silverware. I realized we didn’t have silverware when our food arrived. I walked up to the front and asked if we could have some silverware . They said is needs to be rolled. I’m like I don’t care if it’s rolled I just want to eat. But nope I didn’t get any… I asked another server got 1 plastic. Server came back then we got 5 more plastic. We were a group of 6. Our server asked to clear our free dinner plates we handed her what was available and she said “I’ll just leave it here”. I did not understand. We waited for a bill or her to come back… no one so we paid at the table and left. Three people still on their phones, no thank you, bye, have a good day nothing. Our food “I assume” was hot when it came out, and everything was correct. Just no support to make the evening go well. A true disappointment .

Sadly the person running the bar take out area isn't very knowledgeable on it. An online order was mistaken as unpaid. But at some point while waiting she acknowledged it, but didn't say anything. Maybe she knew all along. Before leaving I brought it to her attention. She retrieved it. However only gave half portion. Very bad service

Walked in at 6:30pm on 5/30/22. The parking lot had roughly 10-15 cars which is not a lot for this location. There was four 3 employees standing behind the bar just goofing off. The forth employee walked and and right past us to go join in with the other three at the bar. Not once did anyone speak or acknowledge us what so ever. We stood there for around 5 mins before walking out. Poor customer service.