Wasabi

First off, I see some negative reviews based on benign short staffed. I see the signs on the front door, and the front counter asking to be courteous due to short staff situation. That being said, Tuesday night, place is hopping and great service. I wanted Sashimi and did not see anything hit the deluxe plate, the waitress told me to order any sushi and they would make it sashimi for $1 more. Perfect, glad I stopped by.

Wait was quoted 45. It was right at an hour. No biggie. Once we were sat we proceeded to wait another hour waiting on our hibachi chef. The server and hostesses were great and even the hibachi chef was great. My complaint is we arrived at 7pm was sat at 8pm and didn't get fed until 920pm. That's a little ridiculous on time management. So the wait was not 45 minutes, you should have just said 2 hours. We sat at the bar while waiting and the bartender was great! Also a few sanitary things noted was several of the staff were setting the serving trays on the hot grills and they were visibly melting. The bottoms of those trays are notoriously gross and really should be set on a cooking surface. Unfortunately, this was the second bad experience I have had at this location.

Flew into SC for the holiday weekend hoping to take my family out for a nice meal. Made reservations 2 hours in advance for 815. Arrived at 745. Got seated around 845. Order were taken around 910. 4 out of 5 meals were cooked wrong, and servings were split in half to compensate for the errors with the prepared food. 3 plates ordered appetizer shrimp. 0 people received them. 4 plates ordered no onions. 2 servings of vegitables were split among the 4 plates. Drink cups were not refilled on time. 2 plates Recieved 5 and 6 small (not appetizer) shrimp for their entire $35 meal. A small child in another family got sick at the table. Waited 10 minutes for a clean up, we were NOT offered a new table or meal. Huge chunks of undercooked eggs ruined the rice. When i asked for management, they offered to compensate by reducing our meals by 25%. When less then 25% of our meals were correct. To end the night, another table began getting diruptive and cussing and using vulgar language, the party was not removed from the facility for another 10 minutes. And then they returned inside again. Again the manager did NOT compensate appropriately. My family has been going here for many years, after tonights horrible service/food/dining experience/ and other disruptive guest, topped off with a mear 25% discount offer from mananagement, we will NOT EVER be visiting this establishment again until we recieve 5 compensation meals for our disgusting experience tonight. Save yourself the trouble and go to yokoso across the street.

We had a late mother's day dinner,there was 9 of us. The chef wasn't all that social. He kept bring out his slip to see who got what,numerous times. Those who ordered Xtra veggies,didn't get them and management acted like it was a big deal to add them on,so we just canceled them. The cook continues to look at the his sheet and still got orders wrong. He had to go to the back on 3 or 4 times to get stuff. When he was serving the rice he had it all over the table top(NOT the grill top)never once tried to clean it up and it was cooked to long. I was to get rare steak but it was not. We've been here before and the meal was great except this time we were disappointed. Not sure if I will return. The waitress was here and there. My son paid for the whole meal(9 of us) giving thanks to all the great women in his life. What a disappointment.

Let me start this by saying my child is autistic with sensory issues as well as diabetic which makes going out to restaurants incredibly difficult. We arrive with a party of 10 at 540pm for his birthday. Told it should be an hour or less. 7pm comes and we ask for an update and are told soon… more time goes by and my child is starting to become unsettled. If you’re familiar with children in general this should come as no surprise. Well now his BG is low and and a meltdown is on the way. All the while we’ve suggested we can go elsewhere but this is the only choice he was sticking with, again if you’re familiar with ASD changes are a no-go. We are finally seated around 9pm. You’re probably wondering at this point why it’s 5 stars… our chef JuJu (the spelling is probably wrong) was AMAZING. We had a party of diverse dietary needs and he made our experience incredible! From insisting to make separate fried rice for the vegetarian in our party, to the small details of him noticing my child’s sensory issues when he got his steak and started to pick it apart and the smile fall from his face. Juju went to personally pick out a new steak, which we repeatedly told him he didn’t need to, to get my son a piece which he could enjoy saying ITS YOUR BIRTHDAY! THEN he went and got him a brand new clean plate to put it on instead of just putting it on the original plate. The fact that he took to time to do something like that, as a special needs parent, means more than any wait time. He was funny, kind, entertaining, and absolutely made his night one of the most memorable birthdays he has had in years.