Tokyo Grill

Food is good most days.... However, I just spent over $100 on dinner to get home and realize that multiple items are not there and the only thing that was ordered for my kids was not prepared properly. Other items were stale and inedible. They had only been closed for a few minutes when I realized this I've called over and over and over again with no answer and I'm now on my way up there hoping to salvage my family's dinner. Hopefully someone will still be there that can help. Edit: So I went back the same night.but the only guy there was the gentleman who paid for the meat filled lol main we received but received my kids veggie instead. I called the next morning as soon as they opened and was told to bring it back the next day(today) and speak with manager for refund. I get there today and the lady completely refuses to help and brushes it off on doordash. I also took pictures of how dirty it is today. I will never go back.

I’ve waited 25 minutes for an order that they’d stated was ready. I called the store number to get assistance because the restaurant is closed inside. A young girl who seemed to be around the age of 12, told me that “If I did not want to wait I could leave” Called today to speak with a manager on behalf of my experience, a guy rudely answers the phone states “The manager is not here today” and hangs up on me….. Verrrrrry upsetting and very poor customer service.

I decided to try this place for the first time but I must say I was very disappointed. The customer service was good but not the food. I ordered four chicken wings - as you can see they cut up two chicken wings and sell them as four! They were tasteless. The spring rolls taste like dish soap. The Chicken and shrimp Hibachi was not to bad but 80% of it was rice. I asked for an extra yum-yum sauce and they said it cost .60! I will stick to the Japanese place across the street.