Buffalo Wild Wings

Let me just say from the moment I walked in I kind of had a feeling I should have walked out... there was no one at the front counter and I wasn't sure if we were supposed to seat it ourselves or not. A guy finally came from the back and he was very polite quickly sat us down. The waiter was very slow and inattentive. His service was mediocre, pretty nice but not the service I'm used to. If it wasn't for the fried pickles and the Pepsi, they probably wouldn't even get one star. I asked for all drums, I got drums and flats. I got a wing combo they were dry the fries were cold and dry. The celery looked like it had been in the fridge for a week. I wanted dry rub wings not dry wings. I asked for it was a queso and guac, they forgot my guac. The queso was disgusting, like it was made from dried cheese or something. It was just overall just horrible! All this on top of the fact that I thought it was kids night because that's what I looked up and saw on the internet. I paid full price for my kids food but my grandbaby was happy and I'm just leave it at that.

I remember being a college kid, when I'd head to the closest B-dubbs for their cheap wing deals and the free fights on the TVs. I really hope that I lucked out and had a good one nearby where I grew up, because if it's the same flavor of bad that this place gave me then I'm disappointed in my poor tastes as a youth. We tried four flavors of boneless: buffalo, teryaki, nashville hot, and spicy garlic. - Buffalo had a sprinkling of spice and seemed like the most basic tenders, it was relatively edible (2/5) - Teryaki substituted a heckton of sugar for actually cooking something properly, which made it edible as well. 2/5 - Spicy garlic got worse in flavor the more we ate it, 1/5 - Nashville Hot tasted like someone grilled plastic with the chicken. 0/5 outright inedible - Bonus round, the fries were flavorless and nearly saltless. 0/5 I'd ask for a refund or retribution, but I really just don't ever want to visit another BWW after that. Good luck rolling the dice if your boomer family decides that it's "the place to be"

I was hoping the last few times were just because of the store being busy and staffing issues but I sit here again waiting after walking in to pick up my mobile order on time per the email after I ordered only to be told it will be another 20-25 minutes. This time there no more than three tables with customers so not sure what the back up is . My suggestion would be to give more accurate times for pick up so I do not have to sit here in my cay looking at the empty parking lot. At least the food is always good!!

Oh my goodness I don’t even know where to start. First, we waited at the hostess stand for about about 5-7 min for someone to seat us, employees were looking at us and just walking by. Two more family’s were waiting behind us and employees continued to ignore us. During this time it looked like A supervisor slipped and fell in front of guests and yells out “F@!$!!” And yells at the employees around her and says “ CLEAN THIS UP NOW!” All The guests are just staring at each other all shocked. We ended up getting seated by an employee who said “I’ll go ahead and seat y’all even though I’m not on the clock.” We sit down and another two employees are literally standing in front of our table talking about who is going to be our server. It was so awkward! The girl ends up being our server, which she then bends down by the table to take our drink order and says “F@!$ It, I’ll be yalls server!” We couldn’t believe she said that, and in front of our 5yr old son. Food came out fairly fast and was pretty good. But the server was ready to go and came by every 3-5 after bring our food out to ask if we were okay. This left us feeling so pressured and awkward that we asked for our check halfway through our meal so she could leave. Never ever again! Between the bad service and use of inappropriate language in front of families it’s safe to say I’m never coming back.

We had an absolutely terrible experience and from seeing the other reviews it’s apparently the norm. Shame a franchise this large doesn’t take the Feedback being received from its customers, and actually do some thing about it. The womens bathroom was gross. Smelled bad and was dirty. The server seems slightly overwhelmed, even though they weren’t very busy. A lot of employee standing around not helping out. We had to ask for our own check, sauces, napkins, and drink refills. Our food arrived staggered with no explanation, and the staff seem to not be interested in being there. Only five other guests including our group were there and I can’t explain why there was such poor and slow service. I will never return to this location and have no desire to give our business to a franchise who clearly doesn’t take the feedback given and be proactive with it. I understand there are staffing shortages all across the US, that doesn’t justify poor customer service though. Also, I will not be asked to fill out whatever nonsense I saw on the other reviews as that is not benefiting anyone clearly.

The worst BWW I’ve ever been to. This place is so poorly ran. I live in the apartments near by so I thought I scored big time being next to a movie theater and BWW. I’ve been here quite a few times and it’s a long fall from when I first came here maybe 4 years ago. It’s not organized. Everyone is standing waiting on the next person to do the work. No pride in their work. I usually sit at the bar and everything goes decent. The staff are so immature and impolite. I guess that isn’t a requirement these days. The takeout is where I had to stop fooling with this place. Last 2 times have been awful. Earlier this year, I order online and they supposedly, they didn’t get it. Waste another 20min after I get there from waiting. Super Bowl Sunday, I order 20 boneless wings and the wait was 3 HOURS?! I called to cancel, they give me some reasons to deter me. After mentioning that I would have to receive a callback on Monday to get a refund, I have in and waited. I get there and the girl with orange braids gives me attitude then puts in the order. I get the food and it’s not even sauced thoroughly. Like they were just rushing through everything. I cannot wait until Kickback Jacks open.