Firehouse Subs

This is my first time at Firehouse Subs. Location is convenient and can be seen from the road. Clean and well kept location. Pricy for portion. Purchased 3 medium subs for $25+ and the portions were a bare minimum. In comparison to a sub purchased from H.... T..... grocery store that uses Boars Head (see photo, both turkey/cheese sandwich. The left is Firehouse Sub medium and the right is 1/2 of the whole sub of grocery store sub for 6.99) For the price don't recommend unfortunately.

First time at this location and the customer service was horrible. I wasn't greeted or spoken to while standing at the register even after I spoke to the young woman named Anayha who was standing there looking at me behind the register. The entire time I was waiting for my food her and another employee were arguing playfully and using porfanity. This was a VERY unprofessional environment and VERY uncomfortable. This took place around 6pm 4/2/22

This happened on Wednesday, March 30. Pulled into the parking lot around 8:30. Knowing they closed at 9, I figured this would be acceptable. The two women working very visibly frustrated when we pulled up. I could see them through the windows. Seeing this, when I opened the door, I asked if they were about to close. She ignored me. I asked again, and after shrugging her shoulders, she said “I guess it’s ok.” I said, “Nevermind, I’ll go somewhere else.” I understand being frustrated if someone comes in 5 minutes before close as I would never do that. But 30 minutes before close and you act that way? Really?

Place has bad customer service as well as disgusting subs. Ordered a a sub with everything on it and when I got home I didn’t get anything on it. I could have did a lousy sandwich and not have to be charged for it at home .Also place needs to be checks for cleanliness Got a bad case of diarrhea after eating there.

So after a long hard day of work I was craving the fire house chili. I come in about 45 minutes before closing and boom no chili. The way I see it, the staff doesn’t care about customer service or the job getting done right. It’s the little services and details that’ll make the experience great or poor.

There were 2 people waiting for their food when we walked in and ordered. Ordered at 6:38, didn’t get our food until 7:02. Almost 25 minutes for 2 sandwiches is insane. One of sandwiches was a create your own, and there were toppings that we didn’t ask for on the sandwich. Don’t waste your time! No explanation/apology for the wait/reason, but there were 3 workers all making subs for online orders. I don’t know why they are taking orders in the store if they make online orders take this much priority.