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Customers save your time and money!Omg the worst experiences at this KFC, corporate should conduct a secret shopper visit. You are only limited to 2 options after 6:30, the wait times are excessive. No exaggeration 30-40 minutes. It’s unfair to the Amazon employees who have 30 minute breaks. This has been occurring since August. Customers are consistently asked to pull up or pull back so that it won’t mess up there time. I am calling for action to be placed at this location.
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Google
Once again ordered through drive thru, not a complicated order. Had to wait 20+ minutes while they cooked chicken to fulfill part of the order. Freshness is great but waiting for a fast food restaurant to cook their specialty is assinine. I wish we had another convenient location.
Google
I placed an online order. All I can assume is that they canceled it before we arrived. Not only did we have to wait OVER AN HOUR for our order, there was no apology or offer of compensation from Joanna. We will NEVER be returning to this KFC again!!!
Google
The food was good, but the customer service was awful. The manager that was there was very rude!(she had braids) I realize that sometimes in hectic situations it might be stressful but perhaps the company can allow upper management training courses to help them! I firmly believe that leadership is a direct reflection of your company. Hopefully I just caught her on a bad day!
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Came in last week. Food was ok. Noticed a lot of unprofessional PDA between manager “Crystal” and a (cook) that went by “TY or Tee”. A lot of contact went on between the two in plain view of customers who were waiting for their food. I would’ve gotten my order quicker if they hadn’t decided have love moments at work. Not a good example to show to employees you’re supposed to be managing, especially young impressionable ones. Very disheartening to say the least, this place needs an overhaul.
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Google
The GOAT of KFCs period. Mic drop. I go to this KFC weekly to monthly (based on travel schedule) and have for 15 years. I live 1 mile away. This is by far and above the best KFC location I have ever been to. The food is consistently fresh and fast. I dine in mostly, but I do drive-thru and carry-out as well. ALL are consistently fast and fresh. This location as only gotten better over the years! Thanks Joanne and staff!
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I hadn’t eaten at KFC in YEARS so I decided to grab some for lunch. Mistake! First, the speaker at the drive thru was horribly low. So I pulled around to the window. Second, the cashier (don’t know her name as I see now that I didn’t get a receipt) looked as though I interrupted her day. As I started to explain that I pulled up becau…”what did you want?” Was her response. Yes! She interrupted me. I told her my order, the window shut, she brought my drink, took my card, swiped, handed me my food and card. Well they’re fast (reason for the second star) but rude as heck! Then third, I drove away and as I looked at my food I thought ‘what in the scrawny, dried, up piece of chicken and barely any fries is this!!!!?’ They won’t see me for ANOTHER 15+ years that’s for sure!! This is why it’s best to eat at home. What a waste of 6 bucks! (Highway 78, Stone Mtn location).
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I ordered and paid for an 8 piece but received only 7 pieces of chicken and no receipt— probably because they knew I would figure out I had been cheated and they wanted to make it impossible for me to complete their survey to complain. Never again….
Google
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