Wingstop

Me and a friend entered, order right after each other, exact same order. My friend gets his food, eats his food. It's now at least 15 mins later and I have no food. Walk up to counter, ask about food, am then told I have to wait 10 min for chicken to cook. Manager is on cook line screaming saying if anybody is waiting on chicken it has to cook and rambling on. At this point I'm beyond frustrated, I wave my receipt in the air and say I've already been waiting 15 minutes. Mind you I have already seen several orders be fulfilled in the time I had been waiting. And after all that around 18 to 20 minutes had passed, new guess walks in orders sits down for no longer than 3 minutes and get her order. Now I need to go, I ask for a refund. Tell the cashier I no longer want my food. Manager comes up, no apology, just saying chicken needs to cook. I'm sorry but chicken doesn't take 25 minutes to cook, I worked in restaurant business for 17+years. I say, are you the manager as she types to refund my order. She has barely looked at me or spoken to me directly. She nods only indicating yes. I say, can you explain, how me and my friend ordered at the same time, and he got his order, ate his order, and now you're telling me I have to wait another 10 minutes. And that a new guess had just walked In and order and got there food. And I'm still waiting. No response, but chicken has to cook. Worst customer service and experience. No class, no manners. Several guest in lobby heard and were shocked at how long I waited. One even commented once I walked out the establishment about how terrible they were not to apologize and remedy the situation.

This is a good place to go and get wings.Ms. Nicole made took time to talk with my husband and myself.We had just left a frustrating encounter.Your establishment is very fortunate to have her presence.We both had a chance to feel more relieved ❤️ and a forgiveness.Ms. Nicole should receive recognition for her selflessness act of compassion for others.I highly recommend you to go eat there.

I would rather wait 15-20 mins to have tasty crispy fresh wings, instead of getting rubbery wings in under 5 mins. It’s simply impossible to have wings ready in 5 mins. Why would you sell a customer stale food? Would you like someone to sell you stale food? I had so many questions. But I said no matter how many times good people complain about wanting good treatment, most won’t understand until they themselves have been treated unfairly. Please treat your customers as you would want to be treated. Don’t wait till you’re treated unfairly to treat someone fairly. I wasn’t please, I was extremely disappointed.. because this use to be my fav location.

Great attentive service as soon as you walk in the door. The store is clean and well organized. This was my first time going to Wingstop and it won't be my last. I ordered the large wing combo with ten wings. You can choose different flavors when you order and I chose half garlic parmesan and Cajun. It came with fresh hot fries and a drink. There was sports on the TV but they don't sell alcohol at this location. Looking forward to going back.

I got the tenders. The Mango Habanero and lemon pepper with ranch. The crunch on the lemon pepper, amazing! Their ranch is delicious! I didn’t like the Mango habanero as much because they got soggy and lost that crunch. I’ll definitely order again. Next time all lemon pepper tenders with ranch. Lemon pepper seasoning was a little salty but overall a great first time experience! Staff was so friendly!!!