Dunkin'

This Dunkin Donuts has become the worse coffee shop you can go to. If you want to start your day in a good note, please DO NOT GO TO THAT LOCATION!. The rudeness starts at the drive through. The order is never correct, the oven never works, and the staff is the WORSE! They go from unprofessional, to mega rude. Don’t ask for them to fix your order, they will become more rude! I have been going to this DD since 2004 and today is my last trip to it. The service and attitude is just unacceptable! Sad situation since new management took over and new staff came in. WORSE CUSTOMER SERVICE EVER!

Used to come here often, but it’s really gone down hill, quality-wise. I don’t care if you’re rude, but driving home with a dozen stale donuts? Especially when they were intended to lift someone’s spirits? “I’m sorry you’re going through it. Here’s some sugared rocks.” Over it. Seems to be a regional issue because the Hudson location is now trash, too.

I placed a mobile order through the Dunkin App, paid and completed the order, got up to the drive through and told them I was there to pick up my mobile order. The employee interrupted me and said they were not doing DoorDash or Uber orders. I told her that I ordered through their official app. She reiterated that they were not doing Uber, Postmates, or DoorDash. She finally said just drive around, just drive around. When I got to the window, a different lady asked what I ordered, and got it together. The belligerent employee handed us the coffee but didn't say anything or even acknowledge us. My wife has been a regular customer for 2 decades, and the level of laziness and disrespect from the employee is just ridiculous. The only saving grace was the other employee that got us squared away.

My husband and I placed a mobile order. We were asked to pull ahead as our order wasn't ready. 2 coffees nothing special. 2 more cars paid. A lady came out w the wrong order. Then another lady came out with pur coffee and started yelling at us as we sat in our car telling us we didn't need to have an attitude....what? We had not spoken to anyone. She continued to yell at us. We were shocked. Our business of 15 plus years will now be given to other Dunkins in the area. Corporate said the franchise would contact us, but they did not.