Tim Hortons

Hello and good afternoon 😁 thank you for reading my review! Today I ordered off door dash (I don't have a car during the day) and I ordered timbits which they didn't have and swapped them out for a horrible selection of donuts. I wish they would have had the dasher contact me for a preference. I also ordered a plain bagel with cream cheese. They said the plain bagel was also out of stock so they swapped it for an everything which I was fine with as I like them. But as you can see in the photo, being charged for cream cheese and getting this is just outrageous. I'm extremely disappointed with this store. Have an amazing day ✌🏻

I don’t know if they got new owners or what but it’s so sad and depressing there. I spent decent amount of money breakfast for a meeting. Received someone else’s order, which was wrong too. Made attempt to call only to be told to “come back and we’ll fix it” from a teenager who was to busy to listen to me. It’s a no from me…

I have no idea what has happened to this establishment But I said go here all the time in 2017 2018 and it used to be one of the best in town. It is so ran down, dirty and garbage all over the place its extremely sad to see. I don't know whether there's new owners or the previous owners no longer care but this place needs serious maintenance/management. Judging how it looks on the outside i would be worried to see the kitchen area....yikes!!!

The coffee here was awful the last few times I went through the drive-thru. Also who ever heard of not having almond milk or soy for non dairy users. So I just stopped patronizing this location. They use to be the best in town, not sure what has happened. In addition the to the awful coffee, the outside of this building looks abandoned. High weeds, trash all over the place...it just looks awful. Dairy Queen Is right next door, with a clean and obviously cared for outside area and makes TH's looks like a slum.

If you're looking for a nice coffee place who's workers are nice, welcoming, and accommodating. The Steubenville Tim Hortons should not be your first choice. Not only were they not able to handle a small four person order, they continued to tell us rather rudely I might add that our order was to big and it took to long. Mind you at this time it was 9:45 am and they were not in a rush. We pulled around to the window and payed and were once again told our order was too long for the drive through and they rudely threw the food at us and did not say anything to show that they were done handing us our food. This particular store is a very bad example of how people should act towards paying and respectful customers.