Sonic Drive-in

If I could give this place a 0 I would. I ordered an ice cream cone. When I received said ice cream, it looked completed dirty around the cone. Brown stains all over the cone. I asked for a new one. They said they were out. I said okay put it in a cup. Another lady came out and handed me a receipt and said she voided my payment. Just bad in general. I do not recommend this sonic.

I pressed the button, and an employee came over the speaker and was very rude. She instantly said “hold on a minute.” At first I didn’t realize she was talking to me, so I replied my order. She said “ma’am you’re going to have to wait till I get back inside.” I just said I would leave. If the employees aren’t ready to take the order then don’t answer the call? I know how the answering the red button goes. This is very rude and unprofessional.

I arrived at Sonic and pushed the red button about 10-12 minutes before close. Had the employees just told me they were closing and couldn't serve me, I'd have understood. Really. I get wanting to go home, not staying late over one order. Instead they just left me in a waiting status. Funny thing, at 8PM when they were closed, they immediately reset my waiting screen. And when I pushed the button again, I got a response in seconds this time- to tell me the store is closed. I really don't expect silly levels of perfection in my food or order accuracy, or think I'm special just because I paid for food. I do expect basic human decency and respect. Maybe I expected too much...