Pizza Hut

Pizza was delicious! Good coverage of toppings, right amount of sauce, and cooked perfectly. The delivery was made within estimated time and was the perfect temperature. The last time I ordered pizza delivery it was from Little Ceasars and it was a terrible experience, as far as pizza chains go - Pizza Hut is consistently the best!

I've ordered from this pizza hut for years and it's always been ok. However, today I accidentally ordered two of the (terrible) pizza my son wanted, and deleted the (good) pizza I wanted. The mistake was compounded by the coupon we were using not applying to the extra pizza, so the first one was $12 and the extra one was $24. When I called the store they sent out the pizza I'd meant to order, didn't charge me anything, and didn't even want the extra pizza back. They just asked me to tip the driver! I just want to commend what a great bit of customer service that was. Wasn't a fight, wasn't an argument, didn't even have to discuss whose fault it was (it was mine), they just fixed it. 10/10.

After driving 20 minutes to pick up my online order and 20 minutes to bring it home, I discovered it was not my order. The receipt taped to the box was mine, but the pizza inside was someone else’s order. This doesn’t take rocket science to attach the correct receipt to the correct order. I’m being issued a refund, but I’ll never get those 40 minutes back, or the gas I wasted.

Tonight I made a online order for takeout. I ordered a medium thin crust supreme pizza. I arrive and ask for my order and the pizza hut employee hands me my order. I open the box to check and it's a supreme pizza but it's not a thin crust. I told the employee I ordered a thin crust. She said "well do you want us to remake it". That question she asked was not good business or customer service. Of course I want you to remake it! Then I waited for another 15 minutes and I asked if my pizza was ready and they acted like they had no idea they were supposed to remake my order.So I had to wait another 15 minutes for my correct order. I do not recommend ordering from this pizza hut.