Papa Johns Pizza

Very disappointed in the last two times ordering from here!! This time pickup order was placed. Upon arrival, I was told by the counter person that my pizzas were in the oven. So, I waited outside for 15 minutes. When I went back in, a different person helped me and told me that rush orders were put in front of mine. He also said that the pizzas have not been started and I don't know who helped you previously. He also told me that I was lied to by that previous person. After sitting outside for 30 minutes, I went back inside, stood at the counter for 5 minutes waiting on someone, and then finally was handed my pizzas! This will be my last trip for a long while!!! Previous time was a delivery order. Called the store after waiting 45 minutes past the expected delivery, and was told that they were short on drivers, it would be delayed, and Door Dash would deliver it. About 30 minutes later, they finally showed up. Pizza was barely warm and my family and I had to warm it up in the Microwave. Frustrating! So, I thought pickup would be a better option. Evidently not, see previous paragraph!!

Ordered my pizza at 650pm. Called at 8pm and was told to give it 10 more min to see if it delivers. Waited 20 more min, called back and was given a delivery time of another 30-40 min. Was also told that they are using door dash and could not track my order. Food gets here and it's super cold and limp. I like the convenience of it being up the street and Papa John's is our family favorite, however this isn't the first time that this has happened for pick up or delivery in the short time that we've lived in Murabella. Thanks Papa Johns but I think we'll be moving on. We're a family of 6 and pizza night is not cheap. I can't afford to keep buying and looking forward to food that comes under cooked, cold and an almost 3hr wait time. Appreciate the effort though. Best wishes moving forward.

UPDATE: Papa John’s has decided to keep selling pizza in Russia. Order your pizza accordingly. —————————————————————— I placed an order at 9:35 pm and website gave me a tracking and estimated delivery time of 35 min. Without any explanation not even an email my order was canceled at 10:40pm. Again, no text or email. I saw it was canceled because I attempted to track and it say “order cancelled - contact customer service if any questions.” Which is absurd.

I'm writing a review because I noticed there was a lot of bad views written on here. And I was a little nervous because I had already placed my order when I read these reviews but when I arrived The pizza was ready and somebody greeted me as soon as I walked inside I paid and was out within 3 minutes. Overall it was a good experience for me and my pizza is nice and hot.

Ordered on their app and they had door dash deliver. I was not able to get a hold of the driver to give clear instructions as to where we were in the campground since the Papa John’s app didn’t allow for enough characters to give those instructions. And the number that I was given for the driver was not the drivers phone number but in fact went to someone else. They answered with “MAN, WHY YOU BOOING ME” and hung up on me. I tried to call again and they answered and hung up right away. When the driver pulled up it was clearly not someone who spoke that way and she confirmed that that was not her phone number. The pizza was still quite warm but the toppings fell right off when you picked it up, it was real limp. I ate what I could anyway because I was hungry but some of the dough was uncooked. As seen in my picture where I could smear it on my plate.

Ordered at 12:30 on a Saturday for my child's birthday. Online ordering said 20-30 mins for delivery. Order 7 pizzas, which was not cheap, plus paid the delivery fee and tip to driver. An hour later no pizza. Called twice and was told there were only 2 people working that day and they called in 4 others and another delivery driver. It's Saturday...why aren't more than 2 people working? When asked if our pizzas were done they said they were coming out of the oven in 5 minutes. My husband left our daughters birthday and went to go pick them up. When he walked in the two teens working were busy talking about fortnite and our pizzas still were not ready - 15 minutes at this point since we had to move cars around and drive down the road when they said they would be done in 5. The teenage manager could only apologize and say they called in more people. This is not the first or second time we have had an issue with this location. We won't be ordering again.