Lake Pointe Grill

We've been coming here for 2 years relatively consistently. The food is much better quality than the typical diner fare around Springfield, with a more thoughtful approach of ingredients and menu choices. It isn't 'fancy' per-se and the atmosphere is very relaxed, but the food is good, staff is always pleasant, and we always walk out glad we came.

Have patronized this restaurant a few times over the years when on vacation and our return travel brings us through Springfield. We were greated immediately upon entering and seated. The waitress took the drink order and allowed us time to look over the menu. We ordered, received our appetizer which was good. Then our food arrived. Mine was delicious. My wife's, not so much. But, manager comped the meal. Bottom line, great service, a glitch in otherwise good food (it happens). Would go back.

Service was good, but the Horseshoe was subpar at best. Very little meat, so-so cheese sauce, and undercooked fries were a wet mess. The tomato basil soup was hot and delicious, the only saving grace here. I must admit that this meal was not typical of previous dinners here, so maybe the cook had a bad day.

We Endured The WORST Service EVER!! We Had A 7:00 PM Reservation At Lake Point With An Event We Were Attending Nearby At 8:30 PM! We Were Seated On Time With Our Order Immediately Taken!! About 1/2 Of The Tables Were Filled! Patrons Came In After Us And Got Their Food, Ate And Then Left! We Still Had Not Received Our Food - They brought our food at 8:05 PM (1 hour after it was placed) and we had to ask for To Go Containers (because we didn’t have time to eat) and then STILL GAVE US A FULL BILL!! All the manager kept saying was “I’m Really SORRY, But There Is NOTHING We Can Do”!! I said “I CAN’T BELIEVE YOUR CHARGING US FOR A MEAL THAT WE WERE NOT EVEN ABLE TO EAT”!! I said “I WANT TO BE REFUNDED FOR OUR MEALS!! AFTER ALL, IT WAS YOUR MEAL PREPARATION STAFF’S PROBLEM, NOT OURS”!! Again, the Manager said “I’m SORRY, BUT There Is NOTHING I Can Do”!! By this time, I was pretty angry and said “THERE IS SOMETHING YOU CAN DO…….I WANT MY MONEY BACK!!” YOU CAN HAVE THESE MEALS BACK SINCE WE CAN’T TAKE AND EAT THEM AT OUR 8:30 PM SHOWTIME”!! The Manager finally said that she guesses she could give us a Gift Card for a free meal! Then, she couldn’t find the new Gift Cards! Another 5-10 minutes went by until she found them and issued it to us!! I COULDN’T BELIEVE THIS…….SHE SHORT CHANGE US AND DID NOT ISSUE THE GIFT CARD IN THE AMOUNT THAT WE PAID!! We left and FINALLY GOT TO DESTINATION AND WERE LATE!! I Give Lake Point Restaurant A ZERO (HORRIBLE) REVIEW!! I WILL NOT RECOMMEND THIS RESTAURANT TO ANYONE!! We were very DISAPPOINTED with the SERVICE and their MANAGERIAL STAFF!! WE WILL NEVER GO BACK!!

Came back after one year (traveling through Springfield), and food is still delicious. Erica was an excellent server--bubbly and awesome all around. Had the special, pork pad Thai (medium), was definitely spicy, but still delicious. My boys had the Mac n cheese, that was awesome, too. Bathrooms were clean and women's had the baby changing station.