Cook Out

Blind trust report: 1.They gave 3 star quality service. 2. w(Friendly, and fast service ) 3. It doesn’t allow for food preparation to be seen( only drive through offered) 4. In my opinion all restaurants receive 3 stars out of my standard rating scale in the blind trust report. How well can you blindly trust your restaurant?

This place is making too much money not to invest in better intercom speakers to communicate with their customers. It's 2022, not 1980. I order 2 cookout style hotdogs with cheese, only to get home and there's only cheese on it.... Really?? I know I said cookout style at least 3 times as we "tried" to communicate. Get that stuff fixed!!

The drive thru speaker is horrible, it’s unnecessarily loud, is high pitched, and literally hurts your ears. I had to repeat and repeat and repeat the order, and they still didn’t get it right. The equipment is In desperate need of an upgrade! The three employees that I saw were all wearing their mask on their chins, apparently that is the proper way Cookout trains their employees to prevent the spread of COVID. And although the employees were wearing gloves they would tough their face, their hair, etc!!! So sanitation needs to be addressed as well. Employees need to verify order, repeat the order back to the customer ( assuming the speaker actually worked properly) so that order mistakes will not be an issue…. So tonight, I ordered a Cheddar Style Burger - I asked for no grilled onions, and then repeated that “I only want bread, the hamburger patty , bacon, Mayo and cheese!!!! And a double order of cheese bites!!!! I get home and there are 7ish cheese bites, and the Cheddar Style Burger that I ordered consisted of bread, the hamburger patty, Mayo, and grilled onions, lettuce and tomato, I told the girl that did NOT want the veggies, and I wanted the bacon and cheese , why would you make a cheddar style burger without any cheese!!! I mean some of it is just common sense!! Oh and the shakes we ordered were as thin as plain milk… smh!!