Chipotle Mexican Grill

I’ve had Chipotle in the past at different locations but for some reason I wasn’t 100% satisfied with my meal. I ordered a taco salad with steak and the meat was extremely chewy and hard to get down. Everything else had great flavor. I also ordered a chicken burrito but they limited how much meat they put in. It was also hard to order because the music speaker is right above the ordering station. The plus is the location is convenient and clean.

So incredibly disappointed. Ordered from this location on UberEats and to begin with, the restaurant “lost our order” and 3 drivers just gave up on waiting, making the order an hour later than the ETA. Our driver had to read the staff our order from his phone and they wrote it in receipt paper. Our order arrived missing items and food was just thrown together poorly. Specifications were ignored. NEVER AGAIN

The food was decent. I gave it 3 stars because I wouldn't mind eating here again. But itwasn't good enough to wait as long as we did. It was really busy. The line went all the way from the counter to the door. I had never been to chipotle to compare service to other times, but I was told it's like this every time another nearby restaurant randomly closes. It took almost 20 minutes to get to the front of the line. We were patiently chatting while we waited so we didn't notice why until we got to the counter. The poor guy was working to create each order, with no help, one customer at a time. That might explain why he didn't seem happy to answer questions or have conversation. As I was waiting for the last piece of our order to be made, I was standing by the register and someone came up from the back, where there were literally six people standing around joking with each other. Guy at the register paused to think about every item he was ringing up (I bet he would've been able to work through his questions if he were there while my order was being made). When he was done ringing us up, he returned to the back to leave the guy at the counter making orders by himself. If any one of those people in back were to help the one guy working in the whole restaurant, that line would be moving a ton faster.

Having everything broken down an hour before close is not a good look. As I was picking up my pick up order I watched 4 people walk in then walk out because they thought it was closed. Rude customer service from the gal that was bringing out the food from orders that were getting finished in the back. Instead of them trying to be efficient I’m watching them eat as customers and delivery drivers are waiting for orders.

Walked into the restaurant at lunchtime on a Saturday. Staff informed us that we could not give them our order in person (even though we were standing there… in person) nobody else in line. Dine-in was open but in person ordering was not? They wanted us to download their app to place order. Not kidding! I was just looking to order lunch not download an app/set up passwords/ get my emails blown up. What is wrong with these places. They refused to take our order by conversation. So we just left and went to Qdoba.