The Steakhouse Grill

OK, 4.3 Stars... could have been a 5 if the restaurants were better managed. I understand that coming out of the politically caused Pandemic these days, nobody wants to work, but MANAGING what IS there is of even greater importance. We had a later dinner at 9:30 PM, thinking that a casino restaurant should have no problem serving "latecomers", but it turned out that there were only two active servers for perhaps 30-35 parties. We waited some 20 minutes for the server to take our order (a nice and friendly older gentlemen, but I watched him scurry all over the restaurant in what seemed like a lot of wasted steps -- hence a TRAINING issue). The food itself was fine, and I felt was appropriately priced for family dining. There was no issue getting rooms with adjoining doors in the Tower. The rooms are small, but well kept. We had a great view of the planes departing and arriving at the airport, as well as the railyard movements and scrap yard adjacent. Since the Nugget is directly off of I-80, there is quite a bit of traffic noise in the morning, even at 24 floors up. For our family, the pool amenity was important, and they have Some Pool(!). It is spacious, and even though there were a lot of teenagers in it at the time, those kids were deferential to the adults. Especially those that had young children with them. The pool has 8 separate "baby pools" on the waterfall side that are less than two feet deep, so the really young ones can sit in while mommy splashes around a little bit. Very thoughtful design. To save some money, I would definitely book with a reservation service, rather than pay the walk-up rates.

The prices at gift shop are ridiculous. The 2 ladies working players rewards office (To the left of the front desk) are racist and arrogant.I seriously doubt they represent the casino's expected level of customer care... like at all. The rooms are awesome! Very clean. Housekeeping promptly brought up extra towels we needed. All 4 restaurants are spectacular!! In fact, all aspects and personnel (other than the 2 women running rewards, guest services office) were exemplary. I highly recommend The Nugget to anyone visiting Reno! Without a doubt.